Experienced Customer Support Representative - Automated Health Systems: Delivering Compassionate Care and Exceptional Service in a Flexible Remote Work Environment

Join a Culture of Excellence and Collaboration at Automated Health Systems

Are you passionate about making a difference in people's lives? Do you have a strong desire to provide exceptional customer support and care? Look no further than Automated Health Systems, where we're seeking a compassionate and experienced Customer Support Representative to join our team! As a key member of our organization, you'll have the unique opportunity to provide essential support to individuals enrolling in public benefit programs, making a tangible impact on their well-being and peace of mind.

About Automated Health Systems

At Automated Health Systems, we're dedicated to delivering innovative solutions that improve the lives of individuals and communities. Our team is built on a foundation of compassion, empathy, and a commitment to excellence. We're passionate about creating a work environment that's inclusive, supportive, and empowering, where our team members can thrive and grow.

The Role: Customer Support Representative

As a Customer Support Representative providing services on behalf of Automated Health Systems, you'll be the face of our organization, interacting with customers in a professional, empathetic, and compassionate manner. Your goal will be to provide information, answer questions, and assist customers with program enrollment, ensuring they receive the support they need to access essential benefits.

Key Responsibilities:

• Answering inbound calls from customers seeking information and support
• Interacting with customers in a professional, empathetic, and compassionate manner, providing exceptional customer service
• Providing information in accordance with established policies, procedures, and privacy laws
• Assisting customers with program enrollment and routing them to the appropriate contacts via three-way calls
• Assisting customers with their communication needs, such as relay services for callers with speech or hearing impairments, and translation services for callers who don't speak English
• Placing outbound calls as needed to share time-sensitive information with customers
• Using multiple computer systems to access data and document information

Requirements and Qualifications

Essential Qualifications:

• At least one year of customer service experience
• Excellent written and verbal communication skills
• Great active listening skills
• Strong attention to detail
• Strong PC skills, including the ability to quickly learn new computer applications
• A positive attitude, empathy, patience, and professionalism
• Strong multitasking skills and the ability to adapt to change in a fast-paced environment
• The ability to maintain up-to-date knowledge of applicable programs, policies, and procedures
• Good problem-solving and de-escalation skills
• The ability to maintain confidentiality of sensitive information

Preferred Qualifications:

• Knowledge of public benefit programs and prior experience in a health or human services setting

The Ideal Candidate

We're looking for a highly skilled and compassionate Customer Support Representative who is passionate about delivering exceptional customer service. If you have a strong desire to make a difference in people's lives, and you're able to work in a fast-paced environment, we want to hear from you!

Work Environment and Culture

Home Office Environment:

• A computer meeting the following criteria:
  • Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
  • Memory: 8GB of RAM
  • CPUs (Speed * Processors): 6
  • Hard Drive: At least 500MB of free space
  • Sound: sound card (standard on most computers)
  • Up-to-date antivirus software
• Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
• Dual monitors
• A USB noise-cancelling headset
• A webcam for certification experience

Flexible Scheduling:

As a Customer Support Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation.

Hours of Operation:

• Monday: 8:00 AM to 5:00 PM ET
• Tuesday: 8:00 AM to 4:00 PM ET
• Wednesday: 8:00 AM to 1:00 PM ET
• Thursday and Friday: 8:00 AM to 11:00 AM ET

Compensation and Benefits

Pay:

This flexible opportunity pays independent contractors $13 per hour.

Perks and Benefits:

• One-on-one mentorship
• Free certification and ongoing development opportunities
• The freedom and flexibility to choose your own schedule, within the client's hours of operation
• The chance to achieve better work-life balance
• NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep's clients and their customers via the NexRep Marketplace platform

Career Growth Opportunities and Learning Benefits

At Automated Health Systems, we're committed to the growth and development of our team members. As a Customer Support Representative, you'll have access to ongoing training and development opportunities, including:

• Comprehensive training program
• Ongoing coaching and feedback
• Opportunities for advancement and career growth

Why Join Our Team?

By joining our team as a Customer Support Representative, you'll have the opportunity to make a real difference in people's lives, while enjoying a flexible and rewarding work environment. You'll be part of a team that's passionate about delivering exceptional customer service, and committed to making a positive impact in the community.

How to Apply

If you're passionate about delivering exceptional customer service, and you're looking for a flexible and rewarding work environment, we want to hear from you! Apply now to join our team as a Customer Support Representative and start making a difference in people's lives.