Bilingual Remote Customer Service Representative - French & English Speakers Wanted for a Global Customer Experience Leader

Join a Revolutionary Global Organization that's Redefining Customer Experience

Are you a customer service professional looking for a career change that offers a perfect blend of work-life balance, personal growth, and exciting opportunities? Do you speak both French and English fluently and are passionate about delivering exceptional customer experiences? Then we've got the perfect job for you! Concentrix + Webhelp, a global customer experience leader, is seeking a talented Bilingual Remote Customer Service Representative to join our diverse team of over 70 nationalities.

About Us

At Concentrix + Webhelp, we're not just a company - we're a community of innovators, thinkers, and doers who are passionate about helping the world's most renowned brands improve their business through exceptional customer experiences and technological innovation. We're a company that truly cares about our employees, and we're committed to creating a culture that's inclusive, supportive, and empowering. Our employees are our greatest asset, and we're dedicated to helping them grow and succeed in their careers.

Our Culture and Values

We're a company that's proud of our culture and values. We believe in:

• Innovation: We're always looking for new and better ways to do things.
• Inclusivity: We celebrate our differences and strive to create a workplace where everyone feels welcome and valued.
• Customer Obsession: We're passionate about delivering exceptional customer experiences that exceed our customers' expectations.
• Employee Empowerment: We believe in giving our employees the tools, training, and support they need to succeed in their careers.

Job Summary

As a Bilingual Remote Customer Service Representative (French & English), you'll be the face of our company, interacting with customers via phone, email, or internet to provide top-notch support and resolve their queries. You'll be working from the comfort of your own home, with a flexible schedule that allows you to balance your work and personal life.

Key Responsibilities

• Provide inbound customer support using a call flow guide in the customer's preferred language (French or English).
• Assist customers in resolving basic technical issues related to products or services.
• Follow, document, and retrieve information in databases to ensure seamless customer interactions.
• Maintain in-depth knowledge of client products and/or services, including smartphones, tablets, computers, and wearables.
• Offer additional products and/or services to customers, enhancing their overall experience.
• Deliver expert customer experiences with a smile, ensuring customer satisfaction and loyalty.

Qualifications and Requirements

To succeed in this role, you'll need:

Essential Qualifications

• 1+ year of customer service experience.
• High school diploma or equivalent (GED).
• A quiet and distraction-free home workspace.
• Strong computer navigation skills and knowledge of computer systems.
• Fluency in both French and English (written and spoken).
• A desktop or laptop computer for performing PC and internet testing.
• High-speed internet connection (no wireless/hotspots or satellite) and a smartphone.

Preferred Qualifications

• Familiarity with iOS and/or MacOs, or comparable technology.
• Previous experience in a similar customer service role.
• Strong problem-solving skills and ability to work independently.

What We Offer

At Concentrix + Webhelp, we're committed to investing in our employees' growth and success. As a Bilingual Remote Customer Service Representative, you'll receive:

• Paid training and performance-based incentives.
• Lucrative employee referral bonuses.
• Registered retirement savings plan, paid time off, and holidays.
• Medical, dental, and vision insurance, as well as a comprehensive Employee Assistance Program (EAP).
• Health and wellness programs with trained partners to promote a healthy lifestyle.
• Mentorship programs that support your career growth and development.
• Diversity, equity, and inclusion programs, as well as global citizenship, sustainability, and community support initiatives.
• Celebrations and events, such as Concentrix Day, Team Appreciation Day, Customer Service Week, and more!

Career Growth and Development

At Concentrix + Webhelp, we're committed to helping our employees grow and succeed in their careers. With us, you'll have access to a range of FREE learning and development programs designed to put you on the path to the kind of career you've always envisioned. About 80% of our managers and leaders have been promoted from within, so you'll have plenty of opportunities to advance your career and achieve your goals.

Ready to Reinvent Your Career?

If you're a motivated and customer-focused individual who's passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team of talented Bilingual Remote Customer Service Representatives and start your journey to a rewarding and fulfilling career.

Don't miss this opportunity to be part of a global customer experience leader that's shaping the future of customer service. Apply today and discover a career that's full of possibilities!