Customer Call Center Representative III - Healthcare Services - Competitive Salary, Benefits, and Career Growth Opportunities

Join Our Team: Delivering Exceptional Healthcare Services with Passion and Care

At our organization, we're dedicated to providing top-notch healthcare services that make a real difference in people's lives. As a leading healthcare services provider, we're committed to excellence, innovation, and customer satisfaction. We're now seeking an experienced Customer Call Center Representative III to join our dynamic team and help us deliver world-class service to our clients.

Why Choose This Opportunity?

We're not just offering a job; we're offering a career with a purpose. As a Customer Call Center Representative III, you'll be part of a talented team that's passionate about delivering exceptional customer experiences. Here are just a few reasons why you'll love working with us:

• Competitive Compensation: Earn up to $18.87 per hour, with opportunities for bonuses of up to 6% and a $2 per hour shift differential once you're on our regular 4-day work schedule.
• Comprehensive Benefits: Enjoy health and wellness programs, student loan repayment, and tuition reimbursement to support your overall well-being and career growth.
• Career Advancement: Take advantage of opportunities for professional development and advancement within our organization, where we're committed to helping our team members grow and succeed.

Job Responsibilities: Delivering Exceptional Customer Service

As a Customer Call Center Representative III, you'll be the face of our organization, providing world-class customer service to our clients. Your key responsibilities will include:

• Answering, processing, and documenting a high volume of inbound calls efficiently and effectively.
• Responding to customer inquiries, resolving issues, and fulfilling requests in a timely and professional manner.
• Scheduling appointments for examinees and ensuring seamless coordination.
• Researching, locating, and providing information to relevant entities, demonstrating your expertise and knowledge.
• Maintaining ownership of calls and documenting all relevant information in our case management system, ensuring accuracy and attention to detail.

What We're Looking For: Essential Qualifications

To succeed in this role, you'll need:

• A High School diploma or equivalent (GED), demonstrating your foundational education.
• A minimum of 3 years of call center/scheduling experience, showcasing your ability to handle high-volume calls and manage schedules effectively.
• The ability to work various shifts and cover multiple time zones, demonstrating your flexibility and adaptability.
• The capacity to work as both a team member and individual contributor, highlighting your collaboration and independence skills.
• The ability to follow standardized process workflows daily, ensuring consistency and quality in your work.

Preferred Qualifications: Standing Out from the Crowd

If you have the following qualifications, you'll be an even more competitive candidate:

• Previous healthcare call center experience, giving you a deeper understanding of our industry and the specific needs of our clients.
• The ability to interact with all levels of staff, demonstrating your excellent communication and interpersonal skills.
• Proficiency in relevant computer applications, showcasing your technical skills and adaptability.
• Excellent data entry and typing skills, ensuring accuracy and efficiency in your work.

Skills and Competencies for Success

To excel as a Customer Call Center Representative III, you'll need:

• Excellent communication and customer service skills, with the ability to empathize with clients and resolve issues effectively.
• Strong problem-solving and analytical skills, allowing you to research and resolve complex issues.
• The ability to work in a fast-paced environment, managing multiple calls and tasks simultaneously.
• Technical skills, including proficiency in our case management system and other relevant software applications.
• A customer-centric mindset, with a passion for delivering exceptional service and ensuring client satisfaction.

Career Growth and Learning Opportunities

At our organization, we're committed to helping our team members grow and develop their skills. As a Customer Call Center Representative III, you'll have access to:

• Training and development programs to enhance your customer service, technical, and leadership skills.
• Opportunities for career advancement within our organization, where we're committed to promoting from within.
• A culture of continuous learning and improvement, where we're always looking for ways to innovate and improve our services.

Our Work Environment and Company Culture

We're proud of our inclusive and supportive work environment, where our team members feel valued, respected, and empowered to succeed. Our culture is built on:

• A commitment to diversity, equity, and inclusion, where everyone has the opportunity to thrive.
• A collaborative and team-oriented approach, where we work together to achieve our goals.
• A focus on employee well-being, with health and wellness programs to support your overall health and happiness.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive hourly salary and bonus opportunities.
• Health and wellness programs to support your physical and mental well-being.
• Student loan repayment and tuition reimbursement to help you achieve your educational goals.
• A dynamic work environment with opportunities for career growth and advancement.

Join Our Team: Apply Now!

If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we want to hear from you! As a Customer Call Center Representative III, you'll be part of a talented team that's dedicated to delivering exceptional healthcare services. Apply now to take the first step in your career journey with us.