Experienced Customer Service Representative – Work from Home Opportunity with CVS Health, Delivering Heart-Driven Service to Millions of Plan Members

Introduction to CVS Health

At CVS Health, we are driven by a single, clear purpose: Bringing our heart to every moment of your health. This purpose is the foundation of our commitment to delivering enhanced human-centric health care for a rapidly changing world. Our brand, with heart at its center, sends a personal message that how we deliver our services is just as important as what we deliver. We are seeking talented and compassionate individuals to join our team as Customer Service Representatives, where you will have the opportunity to make a meaningful difference in the lives of our millions of plan members.

Job Overview

We are hiring 100s of Customer Care Representatives in the Las Vegas, NV area to join our Customer Care division. As a Customer Service Representative, you will be assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. Your goal will be to offer solutions that simplify our members' health care experience, while providing heart-driven service that demonstrates a genuine concern for improving their quality of life.

Key Responsibilities

• Assist members with their pharmacy benefit plans, addressing questions and concerns in a patient and helpful manner
• Take inbound calls and provide timely and accurate information regarding prescription insurance, medication coverage, and mail order prescriptions
• Offer solutions that simplify our members' health care experience, while providing heart-driven service that demonstrates a genuine concern for improving their quality of life
• Work collaboratively with other team members to ensure seamless delivery of services and support
• Participate in ongoing training and development to enhance knowledge and skills, staying up-to-date on industry trends and best practices

Qualifications and Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

Essential Qualifications

• 1 year of experience interacting with customers (i.e., call center, retail, customer service environment, hospitality industry, military experience)
• Computer proficiency in Windows-based applications
• High School Diploma or equivalent

Preferred Qualifications

• Associate's degree or equivalent experience
• Ability to problem-solve in a positive, productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
• Reliability and compliance with scheduling standards
• Ability to exhibit patience and empathy and express assurance and confidence
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Strong oral, interpersonal, and communication skills

Work Environment and Company Culture

At CVS Health, we are committed to creating a work environment that is supportive, inclusive, and empowering. Our company culture is built on the principles of heart, innovation, and community, and we strive to make a positive impact on the lives of our colleagues, customers, and the communities we serve. As a Customer Service Representative, you will be part of a dynamic team that is dedicated to delivering exceptional service and support to our members.

Work from Home Opportunity

We offer a Work from Home flexibility option for eligible candidates, which includes maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program. Adherence to HIPAA and governmental compliance are required in this role.

Career Growth Opportunities and Learning Benefits

At CVS Health, we are committed to the growth and development of our colleagues. As a Customer Service Representative, you will have opportunities to advance your career through our Career Mapping guide, which provides a clear path for progression from a REP I to a REP II and III. You will also have access to ongoing training and development programs, including our comprehensive 8-week onsite training program, which includes hands-on learning, self-paced modules, and leadership engagement from day 1.

Compensation, Perks, and Benefits

The typical pay range for this role is $17.00 - $27.90 per hour, depending on experience, education, geography, and other relevant factors. In addition to your compensation, you will enjoy a comprehensive benefits package, including medical, dental, and vision benefits, a 401(k) retirement savings plan, an Employee Stock Purchase Plan, and numerous well-being programs, education assistance, and discount programs. You will also receive Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Conclusion

If you are a compassionate and talented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative. With our comprehensive training program, flexible work schedule, and opportunities for career growth and development, you will have the support and resources you need to succeed in this role and make a meaningful difference in the lives of our members. Apply today and take the first step towards a rewarding and challenging career with CVS Health!