Bilingual French and English Remote Customer Service Representative - Work from Home Opportunity with a Global Leader in Customer Experience

Introduction to Our Company

We are a global, forward-thinking organization that values a true inclusive culture focused on people and a sense of belonging. As a leader in customer experience, we help the world's most recognized brands improve their operations through exceptional customer experiences and technological innovation. Our company has been awarded "Best Places to Work" and "Happiest Employees" multiple times, and we are committed to providing a work environment that fosters growth, learning, and success.

About the Role

We are seeking a highly skilled and motivated Bilingual French and English Remote Customer Service Representative to join our team. As a remote customer service representative, you will work from the comfort of your own home and interact with customers via incoming and outgoing calls and/or internet. Your primary responsibility will be to provide top-notch customer support and resolve common issues and questions related to our clients' products and services.

Key Responsibilities

• Provide incoming customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information from databases
• Maintain in-depth knowledge of clients' products and services, such as smartphones, tablets, computers, and portable devices
• Offer additional products and services to customers
• Deliver expert customer experiences with a smile

Career Growth and Development

This is an excellent opportunity to reinvent your career and develop lifelong friendships while working from the comfort of your own home. We will provide you with comprehensive training, cutting-edge technology, and ongoing support to ensure your success. At our company, we believe in promoting from within, and approximately 80% of our managers and leaders have been promoted internally. We offer a range of free learning and development programs designed to put you on the path to the career you've always envisioned.

Essential Qualifications

• 1+ years of customer service experience
• High school diploma or GED
• A quiet and distraction-free work environment at home
• Strong computer navigation skills and knowledge
• Ability to multitask and learn new technologies quickly
• A desktop or laptop computer for testing purposes (may be provided by the company, but not guaranteed)
• High-speed internet connection (no wireless/wifi/hotspots or satellite) and a smartphone

Preferred Qualifications

• Familiarity with iOS and/or MacOs or comparable technology
• Experience working in a remote or virtual environment
• Strong problem-solving and communication skills

What We Offer

We invest heavily in our employees, infrastructure, and capabilities to ensure the long-term success of our teams and clients. As a remote customer service representative, you will receive:

• Paid training and performance-based incentives
• Lucrative employee referral bonuses
• Registered retirement savings plan; paid time off and holidays; medical, dental, and vision insurance; and a comprehensive employee assistance program (EAP)
• Health and wellness programs with trained partners to promote a healthy work-life balance
• Mentorship programs that support your career growth and development
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations of Concentrix Day, Team Appreciation Day, Customer Service Week, World Cleanup Day, #MyOneEarthPromise, and more

Our Culture and Work Environment

We pride ourselves on our inclusive and supportive culture, where every team member contributes to and supports each other's success and well-being. Our company is committed to providing a work environment that is free from discrimination and harassment, and where everyone feels valued and respected. We believe in promoting diversity, equity, and inclusion, and we strive to create a workplace that reflects the diversity of our customers and communities.

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge and opportunity to grow your career, we want to hear from you. Apply now to become a part of our dynamic team and take the first step towards reinventing your career and developing lifelong friendships. Don't miss out on this opportunity to work with a global leader in customer experience and take your career to the next level.

Apply now and join our team of talented and dedicated professionals who are passionate about delivering exceptional customer experiences. We look forward to receiving your application and discussing this opportunity further with you.