Remote Chat Support Manager - Walt Disney's Customer Experience Team

Join Walt Disney's Innovative Customer Experience Team as a Remote Chat Support Manager

Walt Disney, a global leader in entertainment and customer experience, is seeking an exceptional Remote Chat Support Manager to join our dynamic team in New York City, New York. As a part-time position, this role is ideal for a mid-to-senior level professional with a passion for delivering exceptional customer experiences and a proven track record in chat support management. If you're a motivated leader with a flair for innovation and a commitment to excellence, we encourage you to apply for this exciting opportunity.

About Walt Disney

Walt Disney is a world-renowned entertainment company that has been a leader in innovation and customer experience for nearly a century. Our company is built on a foundation of creativity, imagination, and a commitment to excellence. We're dedicated to creating unforgettable experiences for our guests, and we're looking for talented professionals like you to join our team. With a diverse range of businesses, including theme parks, resorts, media networks, and consumer products, Walt Disney offers a unique and dynamic work environment that fosters growth, learning, and fun.

Job Summary

As a Remote Chat Support Manager at Walt Disney, you will play a critical role in leading our chat support team to deliver exceptional customer experiences. You will be responsible for managing a team of remote chat support agents, developing and implementing strategies to improve customer satisfaction, and collaborating with cross-functional teams to drive continuous improvement in chat support operations. If you're a seasoned professional with a passion for customer service and a talent for leadership, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Team Management: Manage a team of remote chat support agents, ensuring customer inquiries are handled in a timely and efficient manner.
• Strategy Development: Develop and implement strategies to improve customer satisfaction and retention.
• Quality Monitoring: Monitor chat interactions to ensure quality and compliance with company standards.
• Coaching and Feedback: Provide coaching and performance feedback to chat support agents.
• Data Analysis: Analyze data and trends to identify areas for improvement and implement solutions.
• Collaboration: Collaborate with cross-functional teams to drive continuous improvement in chat support operations.
• Industry Trends: Stay current on industry trends and best practices in chat support management.

Requirements

Essential Qualifications

• Experience: 7+ years of experience in customer service and chat support management.
• Track Record: Proven track record of exceeding customer expectations and delivering delight.
• Interpersonal Skills: Strong interpersonal and communication skills.
• Problem-Solving: Creativity and innovation in problem-solving.
• Leadership: Ability to manage and motivate a remote team.

Preferred Qualifications

• Education: Bachelor's degree in a related field.
• Technical Skills: Proficiency in chat support software and CRM systems.

Skills and Competencies

To succeed in this role, you will need:

• Leadership: Strong leadership skills with the ability to motivate and manage a remote team.
• Communication: Excellent communication and interpersonal skills.
• Analytical: Strong analytical skills with the ability to analyze data and trends.
• Innovative: Creativity and innovation in problem-solving.
• Adaptable: Ability to adapt to changing priorities and environments.

Career Growth Opportunities and Learning Benefits

At Walt Disney, we're committed to the growth and development of our employees. As a Remote Chat Support Manager, you will have access to:

• Training and Development: Training and professional development opportunities to enhance your skills and knowledge.
• Career Advancement: Opportunities for career advancement and growth within the company.
• Networking: Opportunities to network with colleagues and leaders across the organization.

Work Environment and Company Culture

At Walt Disney, we're dedicated to creating a positive and supportive working environment for our employees. Our company culture is built on a foundation of:

• Inclusion: A commitment to diversity, equity, and inclusion.
• Respect: A culture of respect and empathy for our employees and guests.
• Fun: A fun and engaging work environment that fosters creativity and innovation.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive Salary: A competitive salary range for this role.
• Visa Sponsorship: Visa sponsorship for qualified candidates.
• Training and Development: Training and professional development opportunities.
• Travel and Expenses: Travel and spending expenses covered for work-related activities.

Equal Opportunity Statement

Walt Disney is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to Apply

If you're a motivated and experienced professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application by May 15, 2024.

Don't miss this chance to join Walt Disney's innovative customer experience team and take your career to the next level. Apply now and be a part of our team!