Customer Service and Inside Sales Representative - Property and Casualty Insurance - Remote Work Opportunity with Global Leader in Customer Experience and Tech-Powered Innovation

Join the Concentrix + Webhelp Team: Where Exceptional Customer Experiences Meet Career Growth and Personal Development

Are you a licensed insurance professional looking for a fulfilling remote work opportunity with a forward-thinking global organization that prioritizes people-first culture and inclusivity? Do you have a passion for delivering exceptional customer experiences and driving business growth through tech-powered innovation? If so, we invite you to join Concentrix + Webhelp as a Customer Service and Inside Sales Representative - Property and Casualty Insurance, working from the comfort of your own home.

About Concentrix + Webhelp

Concentrix + Webhelp is a global leader in customer experience (CX) and tech-powered innovation, serving the world's best-known brands. Our diverse team of over 400,000 "game-changers" from 70+ countries is united by a shared purpose: to deliver exceptional customer experiences that drive business growth and success. We are proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" every year.

Our Culture and Values

At Concentrix + Webhelp, we believe that our people are our greatest asset. That's why we invest heavily in our teams, infrastructure, and capabilities to ensure long-term success for both our employees and customers. Our culture is built on a foundation of inclusivity, diversity, and empathy, with a strong focus on career growth and personal development. We offer a range of programs and benefits designed to support your well-being, professional growth, and success.

Career Growth and Personal Development

As a Customer Service and Inside Sales Representative - Property and Casualty Insurance, you will have access to comprehensive training, cutting-edge technologies, and ongoing support to help you succeed in your role. With real career growth potential, about 80% of our managers and leaders have been promoted from within. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to achieving your career goals.

Key Responsibilities

As a Customer Service and Inside Sales Representative - Property and Casualty Insurance, your primary responsibilities will include:

• Actively listening to and asking questions to identify customer needs and preferences
• Advising customers on plan options, coverages, and pricing
• Processing new and/or amended enrollments with accuracy and efficiency
• Ensuring that our clients' customers enjoy authentic experiences that meet their needs and exceed their expectations
• Delivering expert customer experiences with a smile, empathy, and compassion

Essential Qualifications

To succeed in this role, you will need to possess the following essential qualifications:

• Active license to sell Property and Casualty insurance
• High school diploma or GED
• Passion for helping others and delivering exceptional customer experiences
• Patient and empathetic nature with excellent communication skills
• Ability to pass a background check and drug screen
• Fluent in English or Bilingual (Spanish/English)
• Reside in the United States or have a valid U.S. address for residence

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Previous experience in customer service or inside sales, preferably in the insurance industry
• Strong analytical and problem-solving skills with attention to detail
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Experience with CRM software and other technology tools

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong customer service and problem-solving skills
• Ability to work independently and as part of a remote team
• Strong analytical and critical thinking skills
• Adaptability and flexibility in a fast-paced environment

What We Offer

As a valued member of our team, you will enjoy a range of benefits and perks, including:

• Base pay plus incentives with work-from-home convenience
• Differential for Bilingual (Spanish/English) candidates
• Company networking and leadership opportunities with organized groups in topics such as Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• A range of other perks and benefits designed to support your well-being and success

Why Join Concentrix + Webhelp?

If you're looking for a fulfilling remote work opportunity with a global leader in customer experience and tech-powered innovation, look no further than Concentrix + Webhelp. With a strong focus on career growth and personal development, we offer a range of programs and benefits designed to support your success. Join our diverse team of "game-changers" and discover why over 400,000 professionals around the globe call Concentrix + Webhelp their "employer of choice."

How to Apply

If you're excited about this opportunity and believe you have what it takes to succeed, we encourage you to apply today. Please submit your application, including your resume and a cover letter, and we'll be in touch to discuss your qualifications further.

Don't miss this opportunity to reimagine your career and join a global team of exceptional professionals. Apply now and start your journey with Concentrix + Webhelp!