**Experienced Customer Service Representative – Pet Pharmacy Support Specialist (Remote in Kentucky)**

**Join the Chewy Team and Make a Difference in the Lives of Pet Parents and Their Furry Friends** Are you passionate about delivering exceptional customer experiences and making a positive impact on the lives of pet parents and their beloved pets? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! Chewy, America's #1 pet pharmacy, is seeking a highly motivated and customer-focused Customer Service Representative to join our amazing team of pet enthusiasts. **About Chewy** At Chewy, we're more than just a pet pharmacy – we're a community of passionate pet lovers dedicated to delivering an exceptional, memorable, and reliable experience for pet parents, every time. Our team is made up of strong, passionate individuals who share a common goal: to make pets, pet parents, and pet partners super happy! With competitive pay, great perks, a supportive culture, and opportunities for growth and development, we're the perfect place for you to launch or continue your career. **Why You'll Love Working at Chewy** * **Competitive Pay and Benefits**: We offer a comprehensive compensation package that includes competitive pay, benefits, and perks that will make you feel valued and appreciated. * **Culture of Belonging**: Our culture is built on a foundation of belonging, where you'll feel valued for your skills and contributions, and recognized for your commitment and hard work. * **Empowerment and Growth**: We empower our team members to build, grow, and unleash their full potential, providing opportunities for growth and development that will help you achieve your career goals. * **Work-Life Balance**: As a remote employee, you'll have the flexibility to work from the comfort of your own home, with a schedule that allows you to balance your work and personal life. **What You'll Do** As a Customer Service Representative, you'll be the face of Chewy, engaging directly with pharmacy customers who contact us for a variety of topics. You'll be responsible for: * **Engaging with Customers**: You'll interact with customers via inbound calls, emails, and other communication platforms, providing exceptional customer service and resolving issues in a timely and professional manner. * **Research and Problem-Solving**: You'll research and problem-solve to determine appropriate solutions for customers, following up as needed to ensure issues are resolved to their satisfaction. * **Going Above and Beyond**: You'll go above and beyond to "wow" our customers, thinking critically to provide solutions that meet their needs and exceed their expectations. **What You'll Need** To succeed in this role, you'll need: * **1-2 Years of Customer-Focused Experience**: You'll have a proven track record of working in a customer-focused environment, with a strong understanding of customer service principles and practices. * **Excellent Communication Skills**: You'll possess excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management. * **Critical Thinking and Problem-Solving**: You'll be able to think critically and solve problems in a fast-paced environment, with a strong attention to detail and ability to multitask. * **Flexibility and Adaptability**: You'll be flexible and adaptable, with the ability to work a variety of shifts and overtime as needed. * **KY Rx Tech License**: You'll be required to obtain a KY Rx Tech license, which will be provided by Chewy. **What We Offer** At Chewy, we're committed to providing a comprehensive benefits package that includes: * **Competitive Pay**: We offer competitive pay that reflects your skills and experience. * **Benefits**: We provide a range of benefits, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off. * **Perks**: We offer a range of perks, including a pet insurance discount, employee discounts, and a fun and supportive work environment. * **Career Growth Opportunities**: We're committed to helping you grow and develop your career, with opportunities for advancement and professional development. **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home, with a schedule that allows you to balance your work and personal life. Our company culture is built on a foundation of belonging, where you'll feel valued for your skills and contributions, and recognized for your commitment and hard work. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a positive impact on the lives of pet parents and their furry friends, we want to hear from you! Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We can't wait to hear from you! **Equal Opportunity Employer** Chewy is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform the job requirements, please contact [[email protected]](mailto:[email protected]). Apply for this job