Experienced Content Moderation Representative – Trust and Safety Specialist for Creator Economy Platform

Introduction to Patreon and the Role

Patreon is the leading platform for creators to build memberships, providing exclusive access to their work and fostering a deeper connection with their communities. With over 250,000 active creators and $3.5 billion paid directly to them, we are at the forefront of the Creator Economy. Our mission is to empower creators to do what they love and get paid by the people who love what they do. To support this mission, we are seeking a highly skilled and passionate Content Moderation Representative to join our Trust and Safety team.

About the Content Moderation Representative Role

As a Content Moderation Representative, you will play a critical role in ensuring the integrity and safety of our platform. Your primary responsibility will be to investigate users and content reported for violations of Patreon's Community Guidelines. When violations are found, you will enforce policy decisions related to content and correspond with users in a timely, empathetic, and high-quality manner. You will also investigate and respond to inquiries from users in areas of responsibility owned by the Trust and Safety team, driving process efficiency and building trust with our users.

Key Responsibilities:

• Investigate users and content reported for violations of Patreon's Community Guidelines, making sound judgments and enforcing policy decisions with empathy and quality.
• Correspond with users regarding policy decisions, providing clear explanations and support in a timely and professional manner.
• Research and implement best practices to drive process efficiency, build trust with our users, and stay up-to-date with industry trends and developments.
• Collaborate with the Trust and Safety team to identify policy gray areas and make recommendations for improvement, contributing to the development of our content moderation strategies.
• Develop and maintain an encyclopedic knowledge of trust and safety responsibilities, including content policy enforcement, abusive users, and takedown notices.

What You Will Learn and Achieve

In this role, you will have the opportunity to develop and refine your judgment and communication skills, balancing the need to enforce rules with empathy and understanding for our creators. You will gain a deep understanding of the trust and safety landscape, including content policy enforcement, abusive users, and takedown notices. You will also have the chance to work with a talented team of professionals who are passionate about making a positive impact on the Creator Economy.

Essential Qualifications:

• Bachelor's degree (or equivalent work experience) in a relevant field, such as communications, law, or a related discipline.
• Written and oral proficiency in English, with excellent communication and analytical skills.
• Able to balance empathy with skepticism while investigating potential violations, making sound judgments and enforcing policy decisions with quality.
• Passion for and interest in Patreon and our mission, with a strong commitment to supporting creators and promoting a safe and respectful community.
• Prior experience working in Content Moderation or a related field is preferred, but not required.

Preferred Qualifications:

• Experience working in a fast-paced, dynamic environment, with a strong ability to adapt to changing circumstances and priorities.
• Knowledge of the Creator Economy and the challenges and opportunities facing creators in the digital age.
• Familiarity with content moderation platforms and tools, with a strong understanding of industry best practices and trends.
• Ability to work independently and as part of a team, with a strong commitment to collaboration and open communication.

Career Growth Opportunities and Learning Benefits

At Patreon, we are committed to supporting the growth and development of our team members. As a Content Moderation Representative, you will have access to a range of learning and development opportunities, including training and professional development programs, mentorship and coaching, and opportunities for advancement and career growth. You will also be part of a talented and passionate team, with a strong commitment to collaboration, innovation, and excellence.

Work Environment and Company Culture

Patreon is proud to be an equal opportunity employer, with a strong commitment to diversity, equity, and inclusion. We provide a supportive and inclusive work environment, with a range of benefits and perks designed to promote work-life balance and overall well-being. Our company culture is built around our core values, including:

• Put Creators First: We prioritize the needs and interests of our creators, recognizing that they are the heart and soul of our platform.
• Build with Craft: We take pride in our work, striving for excellence and quality in everything we do.
• Make it Happen: We are a team of doers, always looking for ways to improve and innovate.
• Win Together: We recognize that our success is a team effort, and we celebrate our achievements and learn from our setbacks together.

Compensation, Perks, and Benefits

We offer a competitive benefits package, including a salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and a 401k plan with matching. We also provide a range of perks and benefits, including access to our platform and services, opportunities for professional development and growth, and a supportive and inclusive work environment.

Conclusion

If you are a motivated and passionate individual with a strong commitment to supporting creators and promoting a safe and respectful community, we encourage you to apply for this exciting opportunity. As a Content Moderation Representative, you will play a critical role in shaping the future of the Creator Economy, and you will be part of a talented and dedicated team that is passionate about making a positive impact. Don't miss this chance to join our team and make a difference – apply now and take the first step towards a rewarding new role.

Submit Your Application

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. We look forward to hearing from you and exploring how you can contribute to our mission and success.