Experienced Creative Technical Support Specialist – Digital Advertising Technologies and Omni-Channel Campaign Expert

Introduction to Workwarp and the Role

Imagine being part of a dynamic team that is revolutionizing the digital advertising landscape. At Workwarp, we are passionate about delivering innovative solutions that empower our clients to create impactful, omni-channel advertising campaigns. As a Creative Technical Support Specialist, you will play a pivotal role in ensuring the seamless execution of these campaigns, leveraging your expertise in digital advertising technologies and creative development. This is an extraordinary opportunity to join a forward-thinking company that values creativity, technical excellence, and collaboration.

Core Responsibilities

As a Creative Technical Support Specialist, your primary focus will be on providing top-notch technical support to internal teams, external clients, and partners. Your responsibilities will include:

• Creative Production: Mastering the SDK (API) that powers our dynamic ads, building or modifying interactive HTML widgets, and creating demo or live campaign creative using HTML, video, or image-based dynamic templates.
• Support: Troubleshooting JavaScript, CSS, and HTML code issues with digital ads, responding to support tickets, documenting solutions, and providing development best practices to meet client objectives and production goals.
• Collaboration: Working closely with internal Customer Experience Managers, creative production, education, and product teams to ensure the successful execution of omni-channel advertising campaigns.
• Technical Expertise: Staying up-to-date with the latest developments in digital advertising technologies, including Google Web Designer, Adobe Animate, and Adobe After Effects, to provide expert guidance and support.

Requirements and Qualifications

To excel in this role, you will need to possess a unique blend of technical, creative, and analytical skills. The essential qualifications include:

• Advanced-level knowledge: JavaScript, CSS, & HTML5, with strong experience in jQuery and GSAP.
• Design expertise: Proficiency in design programs such as Adobe InDesign, Illustrator, Photoshop, or Figma.
• Technical skills: Working knowledge of Google Web Designer, Adobe Animate, and Adobe After Effects, as well as experience with ticketing or task management systems like Zendesk, JIRA, Bugzilla, Basecamp, or Asana.
• Analytical and problem-solving skills: Excellent analytical and problem-solving ability, with strong debugging and troubleshooting skills using browser developer tools and network traffic inspectors.
• Communication skills: Professional written and spoken communication, with the ability to communicate complex topics in a simple and clear style.
• Education and experience: A BA/BS or comparable degree or certification in a technical field, with at least 4+ years of work experience in digital advertising, web development, or a related technology field.

Success Criteria and Career Growth

As a Creative Technical Support Specialist at Workwarp, you will have the opportunity to work on challenging projects, collaborate with a talented team, and develop your skills and expertise in a rapidly evolving field. Your success will be measured by your ability to:

• Provide exceptional technical support: Respond to support tickets, troubleshoot issues, and provide development best practices to meet client objectives and production goals.
• Collaborate effectively: Work closely with internal teams, external clients, and partners to ensure the successful execution of omni-channel advertising campaigns.
• Stay up-to-date with industry developments: Continuously update your knowledge and skills to stay current with the latest developments in digital advertising technologies.

At Workwarp, we are committed to supporting the career growth and development of our team members. You will have access to training and development opportunities, mentorship, and a collaborative work environment that encourages innovation and creativity.

Work Environment and Company Culture

At Workwarp, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built on the values of creativity, technical excellence, and collaboration. We offer a range of benefits and perks, including:

• Competitive compensation: A salary range of $70,000 - $120,000, commensurate with experience.
• Unlimited PTO: Take the time you need to relax and recharge.
• Medical, Dental, & Vision plans: Comprehensive health insurance to support your well-being.
• 401K with matching: Plan for your future with our retirement savings program.
• Stipend reimbursements: Receive reimbursements for mobile phone service, gym membership, and pet insurance.
• Flexible work schedule: Enjoy a flexible work schedule that allows you to balance your work and personal life.
• Life @ Workwarp: Participate in team happy hours, outings, and other social events that foster a sense of community and camaraderie.

Conclusion and Call to Action

If you are a motivated and talented individual with a passion for digital advertising technologies and creative development, we encourage you to apply for this exciting opportunity. As a Creative Technical Support Specialist at Workwarp, you will have the chance to work on challenging projects, collaborate with a talented team, and develop your skills and expertise in a rapidly evolving field. Don't miss out on this opportunity to join a dynamic and innovative company that values creativity, technical excellence, and collaboration. Apply now and take the first step towards an exciting and rewarding career with Workwarp.

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