Experienced Customer Service Representative I - Web Support Specialist for Federal Student Aid Loan Servicing

Introduction to Maximus and Our Mission

Maximus is a leading provider of government services, dedicated to helping governments achieve their goals and improve the lives of citizens. We are currently seeking a highly skilled and motivated Customer Service Representative I - Web Support Specialist to join our Department of Education portfolio. As a key member of our team, you will play a vital role in providing exceptional customer service to individuals with inquiries about Federal Student Aid (FSA) Loan Servicing. If you are a customer-focused individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity.

Job Overview and Responsibilities

In this role, you will be responsible for handling customer service inquiries and problems via telephone, email, and other channels. Your primary focus will be on Credit Bureau Reporting, and you may also assist with answering inbound calls regarding FSA Loan Servicing during periods of high call volume. You will use a computerized system to track, gather information, and troubleshoot issues, and you may respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

• Handle customer service inquiries and problems via telephone, email, and other channels
• Provide exceptional customer service, responding to customer inquiries in a professional and courteous manner
• Use a computerized system to track, gather information, and troubleshoot issues
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
• Record consistent problem areas and provide feedback to management
• Participate in training and development programs to enhance your skills and knowledge

Essential Qualifications and Requirements

To be successful in this role, you will need to possess a strong and diverse skillset, including:

• High School diploma or GED equivalent
• Minimum six (6) months customer service or administrative or call center experience
• Excellent communication and interpersonal skills
• Ability to speak, read, and write in English fluently
• Basic math and PC skills, including MS Office applications
• Demonstrated ability to organize simultaneous tasks and work in a fast-paced environment
• Regular and predictable attendance is required

Preferred Qualifications and Requirements

In addition to the essential qualifications, we prefer candidates who possess:

• Previous experience in a call center or customer service environment
• Knowledge of Federal Student Aid (FSA) Loan Servicing programs and policies
• Experience with computerized systems and software applications
• Excellent problem-solving and analytical skills
• Ability to work in a team environment and collaborate with colleagues

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to use computerized systems and software applications
• Excellent customer service skills and ability to provide exceptional service to customers

Career Growth Opportunities and Learning Benefits

At Maximus, we are committed to providing our employees with opportunities for career growth and development. As a Customer Service Representative I - Web Support Specialist, you will have access to a range of training and development programs, including:

• Comprehensive training program to enhance your skills and knowledge
• Ongoing coaching and feedback to support your development
• Opportunities for career advancement and professional growth
• Access to a range of benefits, including health insurance, retirement savings, and paid time off

Work Environment and Company Culture

At Maximus, we are proud of our diverse and inclusive workplace culture. We believe in creating an environment that is supportive, collaborative, and respectful, and we are committed to providing our employees with the tools and resources they need to succeed. As a Customer Service Representative I - Web Support Specialist, you will be working in a remote environment, and you will need to have a dedicated workspace and reliable internet connection.

• Remote work environment with flexible scheduling
• Dedicated workspace and reliable internet connection required
• Opportunities for collaboration and teamwork with colleagues
• Access to a range of benefits, including health insurance, retirement savings, and paid time off

Compensation, Perks, and Benefits

We offer a competitive salary range of $17.00 - $19.00 per hour, depending on experience and location. In addition to your salary, you will also have access to a range of benefits, including:

• Health insurance
• Retirement savings plan
• Paid time off
• Opportunities for career advancement and professional growth
• Comprehensive training program to enhance your skills and knowledge

Conclusion and Call to Action

If you are a motivated and customer-focused individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity. As a Customer Service Representative I - Web Support Specialist, you will play a vital role in providing exceptional customer service to individuals with inquiries about Federal Student Aid (FSA) Loan Servicing. Don't miss out on this opportunity to join our team and contribute to our mission of helping governments achieve their goals and improve the lives of citizens. Apply now and take the first step towards a rewarding and challenging career with Maximus.

Apply today and join our team of dedicated professionals who are making a difference in the lives of others!