Experienced Customer Care Specialist – Overnight Remote Position for a Dynamic and Compassionate Company

Introduction to Anserve

Anserve is a company built on the foundation of compassion, exceptional service, and achieving remarkable results. We are dedicated to creating a great work environment where our employees can thrive and grow. As a leader in our industry, we are committed to providing top-notch service to our clients, and we are seeking a talented and dedicated Customer Care Specialist to join our team. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.

Job Overview

As a Customer Care Specialist, you will be the first point of contact for our clients, providing exceptional service and support across various touchpoints. This role is fully remote, and you will be working overnight hours, 11pm-7am EST, including some weekends. You will be responsible for managing client inquiries, scheduling appointments, and assisting with various script-related tasks. If you are a self-motivated individual with excellent communication skills and a strong attention to detail, we want to hear from you.

Key Responsibilities

• Answering calls and providing comprehensive support to callers, ensuring that their needs are met and their questions are answered accurately and efficiently.
• Utilizing the Pinnacle or Amtelco platform to manage incoming calls and ensure accurate and efficient handling of all inquiries.
• Scheduling consultations between callers and clients, ensuring that appointments are set with the appropriate person, for the right reason, and for the correct amount of time.
• Maintaining high standards of customer service, promoting a positive and professional customer experience.
• Quickly assessing and understanding various caller situations, demonstrating empathy and problem-solving skills to address their needs.
• Adhering to Anserve's Quality Assurance policy, ensuring that interactions meet the company's standard for quality and professionalism.
• Actively seeking feedback and engaging in continuous self-improvement to enhance service quality.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma or GED required.
• Proven work experience as an Appointment Setter or similar role.
• Excellent communication skills, including active listening.
• Service-oriented and able to discern the caller's reasons.
• Proficient with Amtelco platform, and/or able to learn efficiently.
• Optimistic and creative in "getting the job done" when times are difficult.
• Remote Work Discipline: Demonstrated ability to work effectively in a remote environment with high dependability.
• Continuous Learning: Enthusiastic about learning and driven towards continuous self-improvement.
• Technical Proficiency: Familiarity with contact center software and Microsoft Office suite is a plus.
• Bilingual a plus.

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• Prior Call Center Experience: Preferred, but not required.
• Experience working in a remote environment.
• Familiarity with Pinnacle or Amtelco platform.
• Experience with customer service software and technology.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work effectively in a fast-paced environment.
• Strong attention to detail and ability to multitask.
• Ability to work independently and as part of a team.
• Strong technical skills and ability to learn new software and systems.

Career Growth Opportunities and Learning Benefits

At Anserve, we are committed to the growth and development of our employees. As a Customer Care Specialist, you will have access to:

• Professional Training Environment: Ongoing training and development opportunities to enhance your skills and knowledge.
• Manager Development Programs: Opportunities to develop your leadership skills and advance your career.
• Advancement Opportunities: Opportunities to move into other roles within the company.
• Monthly Rewards/Incentives: Recognition and rewards for outstanding performance.
• Biannual Industry Rewards: Opportunities to participate in industry events and conferences.

Work Environment and Company Culture

At Anserve, we pride ourselves on our compassionate and dynamic company culture. As a remote employee, you will be part of a team that values:

• Flexibility and work-life balance.
• Open communication and transparency.
• Collaboration and teamwork.
• Continuous learning and growth.
• Recognition and rewards for outstanding performance.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Base compensation range of $15.50 per hour.
• 401k with up to 4% Employer match.
• Health Premium covered generously.
• Dental, Vision, Accident, Critical Illness.
• Generous PTO package.
• Tuition Reimbursement.
• Referral Bonus.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Care Specialist at Anserve, you will be part of a dynamic and compassionate team that values exceptional service, continuous learning, and growth. Don't miss out on this opportunity to grow your career and make a difference in the lives of our clients. Apply today!