Customer Service Supervisor - Team Leader - Customer Experience Excellence - Strategic and Key Oil and Gas Customers

Join the Team: Customer Service Supervisor - Leading the Way to Exceptional Customer Experiences

At TE Connectivity, we're passionate about creating a safer, sustainable, productive, and connected future. With a global presence and a diverse team of 85,000 employees, including 8,000 engineers, we're dedicated to enabling the distribution of power, signal, and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology, and more. Our company values - Integrity, Accountability, Inclusion, Innovation, and Teamwork - guide everything we do.

Job Overview

We're seeking an experienced Customer Service Supervisor to lead our Customer Service team in Katy, TX, supporting Strategic and Key Oil and Gas customers. As a Customer Service Supervisor, you'll be responsible for the day-to-day management of the Customer Service team, focusing on performance management, development, and coaching. You'll also collaborate on process improvements, identify and implement changes to maintain the strategic vision of the Department, and work with customers to establish and maintain strong business relationships.

Key Responsibilities:

• Managing a team of customer service associates, focusing on time & attendance, performance reviews, and career development.
• Developing self-directed teams that provide excellent service to our customers.
• Meeting customer requirements by implementing the most efficient processes available.
• Building and maintaining strong business relationships with customers to drive an exceptional customer experience.
• Understanding business processes and making proactive decisions, effectively solving customer issues, and increasing sales.
• Independently, or as a team member, investigating and resolving customer issues.
• Identifying and driving corrective actions and improvement projects that will raise customer satisfaction levels.
• Delegation of Authority approver for various issues.
• Usage of TEOA Tools to ensure high-quality standards.
• Regular Meetings with Sales & Marketing for information exchange and initiation of improvement actions.
• Monthly review of Customer Satisfaction results with Management and TEOA practitioner, including improvement actions to deliver best-in-class customer experience.

Essential Qualifications:

• Bachelor's degree strongly preferred, with 3+ years of experience in a Customer Service role or prior related work.
• Familiarity with Lean/Six Sigma methodologies.
• Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.).
• Effective analytical skills.
• Effective interpersonal skills and ability to consistently demonstrate working in a team.
• Ability to work with all levels within the Supply Chain.
• Effective strategic thinker.
• Demonstrated behaviors and values above the TE standard.
• Prior supervisory experience, preferred.

Preferred Qualifications:

• Experience in a supervisory or leadership role.
• Knowledge of customer service software and technology.
• Certification in Lean/Six Sigma or other process improvement methodologies.

Skills and Competencies:

• Strong organizational skills.
• Strong interpersonal skills and a positive and professional attitude.
• Strong written business and technical communication skills.
• Assesses personal performance against established measures using strong analytical skills.
• Project management skills in the execution of business process projects.
• Proven ability to engage others and develop strong, positive working relationships.
• Strong customer orientation.
• Team player/able to work well with others.
• Ability to work well with little supervision.

What We Offer:

At TE Connectivity, we're committed to providing a comprehensive benefits package, including:

• Competitive base salary commensurate with experience: $63,100 - $94,700 (subject to change dependent on physical location).
• Total Compensation = Base Salary + Incentive(s) + Benefits.
• A comprehensive benefits package, including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off, and voluntary benefits.

Career Growth Opportunities and Learning Benefits:

At TE Connectivity, we're dedicated to helping our employees grow and develop their skills. We offer:

• Training and development programs.
• Career advancement opportunities.
• Leadership development programs.
• Mentorship opportunities.

Work Environment and Company Culture:

At TE Connectivity, we're proud of our company culture, which values:

• Integrity.
• Accountability.
• Inclusion.
• Innovation.
• Teamwork.

We strive to create a work environment that's inclusive, diverse, and supportive of all employees.

How to Apply:

Ready to join our team? Click apply now and we'll be in touch soon!

Equal Opportunity Employer:

TE Connectivity is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates.