Experienced Social Media and Customer Service Associate - E-commerce & Tesla Community Engagement

Join TPARTS LLC, a leading provider of premium Tesla accessories and unrivaled customer experiences to the Tesla community.

At TPARTS LLC, we're passionate about helping Tesla owners discover more fun and possibilities with their Tesla models. Our team is professional, collaborative, and creative, and we're committed to delivering exceptional customer experiences. We're now seeking an enthusiastic and detail-oriented Social Media and Customer Service Associate to contribute to our online presence and ensure top-notch customer experiences.

About Our Company and Industry

The electric vehicle industry is rapidly evolving, and Tesla continues to be at the forefront of this revolution. As a company dedicated to the Tesla community, we're excited about the opportunity to work with like-minded individuals who share our passion for innovation and customer satisfaction. Our modern office setting in Tustin, CA, provides a dynamic and collaborative work environment where creativity thrives.

Job Description

As a Social Media and Customer Service Associate, you will play a critical role in executing our social media strategies and collaborating with our customer service team to address customer inquiries and concerns. This is a unique opportunity to work with a company that's shaping the future of the automotive industry.

Key Responsibilities

• Social Media Management:
  • Assist in managing and curating content for various social media platforms, including Instagram, Facebook, Twitter, and Pinterest.
  • Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner.
  • Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars.
  • Assist in scheduling and posting content using social media management tools.
  • Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies.
• Customer Service Support:
  • Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms.
  • Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image.
  • Escalate complex customer inquiries to appropriate teams and ensure timely follow-up and resolution.
  • Help manage customer reviews and ratings, encouraging positive feedback and assisting in addressing negative comments professionally.
  • Maintain a solid understanding of products, services, and company policies to accurately assist customers.
• Collaboration and Reporting:
  • Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals.
  • Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements.
  • Assist in compiling and organizing data for regular social media and customer service reports.

Essential and Preferred Qualifications

To be successful in this role, you'll need:

• A Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience).
• Prior experience or internship in social media management and customer service (preferred).
• Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers.
• Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions.
• Familiarity with social media platforms and an understanding of their unique features and audience preferences.
• Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism.
• Adaptability and willingness to learn new tools and technologies.
• Creative mindset with an interest in staying informed about social media trends.
• Proficiency in graphic design tools and content creation platforms (advantageous).

Skills and Competencies

We're looking for individuals with:

• A passion for social media and customer service.
• Excellent communication and interpersonal skills.
• The ability to work in a fast-paced environment and prioritize tasks effectively.
• A creative and innovative approach to problem-solving.
• A customer-centric mindset and a commitment to delivering exceptional customer experiences.

Career Growth Opportunities and Learning Benefits

At TPARTS LLC, we're committed to helping our team members grow and develop their skills. As a Social Media and Customer Service Associate, you'll have the opportunity to:

• Gain experience in both social media management and customer service.
• Develop your skills in social media content creation, customer service, and team collaboration.
• Work with a dynamic and collaborative team to achieve business goals.
• Contribute to the development of our social media strategies and customer service initiatives.

Work Environment and Company Culture

Our modern office setting in Tustin, CA, provides a dynamic and collaborative work environment where creativity thrives. We offer:

• A flexible schedule with opportunities for work-life balance.
• Health and wellness benefits to support your overall well-being.
• A competitive compensation package with opportunities for bonus and career growth.
• A collaborative and creative team environment where your ideas are valued.

Compensation, Perks, and Benefits

We offer a competitive compensation package of $20-$24 per hour, depending on qualifications. Our benefits include:

• Flexible schedule with opportunities for work-life balance.
• Health insurance to support your overall well-being.
• Paid time off to recharge and relax.
• Opportunities for bonus and career growth.
• A collaborative and creative team environment where your ideas are valued.

Join Our Team!

If you're a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply. Please submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service.

We look forward to hearing from you and exploring how you can contribute to our team's success!