Experienced English-Speaking Customer Service Representative with AI Skills – Remote Opportunity for Global E-commerce Support

Introduction to Trendhim

Trendhim is a well-established e-commerce company founded in 2007, based in Denmark, specializing in selling men's accessories worldwide. With a strong presence in the global market, we are committed to delivering exceptional customer experiences. We are now seeking an enthusiastic and skilled English-speaking customer service representative with AI skills to join our team. As a remote worker, you will play a vital role in providing top-notch support to our customers across the globe, leveraging the power of AI to enhance efficiency and quality.

Job Overview

We are looking for a highly motivated and tech-savvy individual to fill the role of English-Speaking Customer Service Representative with AI Skills. As a key member of our team, you will be responsible for delivering 5-star customer experiences via email and phone, utilizing our AI-powered translation tools to communicate effectively with customers worldwide. Your expertise will also be instrumental in testing and optimizing our AI tools, ensuring seamless workflows and agent efficiency.

Key Responsibilities:

• Deliver exceptional customer service via email and phone, ensuring timely and effective resolution of customer inquiries and issues
• Utilize AI-powered translation tools to support multiple languages and break language barriers, enabling effective communication with customers worldwide
• Collaborate with our team to test and optimize AI tools, identifying opportunities for improvement and implementing process enhancements
• Work closely with our AI team to develop and refine AI setups, ensuring maximum efficiency and quality in customer support
• Maintain a high level of productivity, meeting performance targets and adapting to changing priorities in a fast-paced environment

Requirements and Qualifications

To succeed in this role, you will need to possess the following essential qualifications:

• Fluent English: Native-level English language skills, both written and spoken, to ensure flawless communication with our team and customers
• Time Zone Fit: Residency in a GMT+5, +6, +7, or +8 time zone, with at least 3 hours of overlap with our office hours in Denmark
• Customer Service Experience: Relevant experience in customer service, with a strong understanding of how to handle customer inquiries and issues effectively
• Tech-Savvy & Detail-Oriented: Willingness to learn and master our platforms and AI tools, with a reporting mindset to spot opportunities for improvement
• Essential Equipment: Access to necessary tools, including a large screen (1920x1080 resolution minimum) or two screens, a headset, and a stable internet connection

Preferred Qualifications:

• Previous experience working with AI-powered tools and technologies
• Familiarity with e-commerce platforms and customer service software
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box
• Excellent communication and interpersonal skills, with the ability to work effectively in a remote team environment

What We Offer

In return for your skills and experience, we offer a competitive salary and a range of benefits, including:

• A smooth onboarding process, with comprehensive training and support to ensure your success in the role
• Regular meetings and workshops to keep you informed about our latest developments, strategies, and initiatives
• A great team spirit, with a friendly and collaborative atmosphere, despite the distance
• Discounts on Trendhim purchases, so you can enjoy our products and services
• Ongoing opportunities for growth and development, with access to training and resources to enhance your skills and knowledge

Career Growth and Development