Field Service Technician - San Antonio, TX - Electromechanical Maintenance and Repair Expert with Excellent Customer Service Skills

Join the Entrust Team as a Field Service Technician in San Antonio, TX

Entrust, a global leader in identity-centric security solutions, is seeking a highly skilled and motivated Field Service Technician to join our team in San Antonio, TX. As a Field Service Technician, you will play a critical role in delivering exceptional customer service, performing preventative and emergency maintenance, and ensuring the smooth operation of our equipment at customer sites. If you have a passion for electromechanical systems, excellent problem-solving skills, and a commitment to providing outstanding customer service, we encourage you to apply for this exciting opportunity.

About Entrust

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact by securing identities, payments, and data protection around the globe. We believe in rewarding talent and offering a comprehensive benefits package, including a competitive salary, medical, vision, dental, 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off, and education reimbursement.

Company Culture and Values

At Entrust, we value diversity and inclusion, and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. Our company culture is centered around respect, integrity, and teamwork, and we encourage our employees to be themselves, share their ideas, and continuously learn and grow.

Job Summary

The Field Service Technician will provide support to our customers and deliver on all the services and offerings that Entrust contracts with our customers. The successful candidate will be responsible for performing high-quality preventative and emergency maintenance services on Entrust equipment, troubleshooting and resolving issues, and interacting with customer operations staff in a professional and courteous manner.

Key Responsibilities

• Perform high-quality preventative and emergency maintenance services on Entrust equipment, including electromechanical systems, thermal image application and laminating, magstripe and chip data writing, and ultraviolet curing.
• Troubleshoot and resolve issues on systems, including mechanical embossers, thermal image application and laminating, magstripe and chip data writing, and ultraviolet curing.
• Conduct day-to-day repairs, including cleaning rollers, sensors, cavities, and other components as required.
• Calibrate sensors, data read/write devices, application pressure, and other equipment as necessary.
• Evaluate and replace parts for wear and misalignment, including servo and stepper motors, spindles, clutches, belts, bearings, and other components.
• Utilize repair and service manuals to troubleshoot card printer systems.
• Utilize test equipment, such as voltmeters and laptops, and hand tools, such as screwdrivers, pliers, and wrenches.
• Maintain accurate and proper trunk inventory levels.
• Follow established processes for service activity reporting and call management.
• Accept, organize, and respond to service calls utilizing a dispatch system.
• Drive to customer sites daily to provide service and maintenance.

Customer Interaction

• Interact with customer operations staff in a professional and courteous manner.
• Be consistently reliable and timely in all aspects of the position, and display a positive attitude.
• Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance.
• Work to continually improve customer relations.
• Adjust to customer culture in communication, dress code, and compliance with their behavioral standards, while maintaining and modeling Entrust values.

Learning and Development

• Participate in company-sponsored personal development and quality initiatives.
• Complete all company training and development courses required by Entrust.
• Develop competency in required applications to confidently use diverse software and systems required by the operation.
• Assist less experienced personnel that require assistance with difficult repair problems.
• Be committed to continuously improving by sharing ideas, problem resolution successes, and suggestions on process improvement.

Requirements

Basic Qualifications

• High School Diploma, GED, or equivalent.
• Minimum of 2 years of electromechanical technician experience.
• Proficient problem-solving and troubleshooting skills.
• Proficient with PCs, current operating systems, and relevant software applications.
• Willingness and ability to work flexible hours/shifts, assignments, and travel when required, including temporary off-site short-term assignments in other locations.
• Ability to lift up to 70 lbs.
• Overtime is required as needed.

Preferred Qualifications

• Associate's degree in Electronics or equivalent verifiable training.
• Additional electromechanical technician or field service experience.
• Entrust central issuance experience.
• Advanced technical education.
• Proficient in electro-mechanics, digital electronics, and software required to maintain Entrust and 3rd party products.
• Skilled with tools and electronic test equipment.

What We Offer

Entrust offers a comprehensive benefits package, including:

• Competitive salary: $21.60-$33.95 per hour (in the primary posting location).
• Discretionary annual incentive plan.
• Comprehensive health and well-being programs, including medical, vision, dental, and mental health coaching.
• Generous 401(k) matching contribution.
• Life and disability insurance.
• Virtual fitness programs.
• Paid personal time off.
• 12 paid holidays.
• Parental leave.
• Education reimbursement.

How to Apply

If you believe you have what it takes to join our team as a Field Service Technician in San Antonio, TX, submit your application without delay. We are keen to hear from talented candidates like you.

Apply To This Job

Entrust is an EEO/AA/Disabled/Veterans Employer. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact [email protected].