Experienced Customer Service Representative - Delivering Exceptional Pet Parent Experiences at America's #1 Pet Pharmacy

Join the Chewy Team: Where Passion Meets Purpose

At Chewy, we're not just a pet pharmacy - we're a community of dedicated, passionate individuals who share a common goal: to make a difference in the lives of pets and their parents. As America's #1 pet pharmacy, we're committed to delivering exceptional, memorable, and reliable experiences that exceed expectations. And we're looking for talented Customer Service Associates like you to join our amazing team!

About Chewy: Our Culture and Values

At Chewy, we pride ourselves on a culture of belonging, where every team member feels valued, recognized, and empowered to grow. Our values are rooted in a passion for pets, a commitment to excellence, and a dedication to delivering outstanding customer experiences. We're a team that's driven by a shared purpose: to make a positive impact on the lives of pets and their parents. And we're looking for individuals who share our passion and values.

Why You'll Love Working at Chewy

So, what sets us apart? Here are just a few reasons why our team members love working at Chewy:

• Competitive Pay and Benefits: We offer a comprehensive compensation package that rewards our team members for their hard work and dedication.
• Flexible Work Arrangements: As a remote employee, you'll have the flexibility to work from home and create a schedule that works for you.
• Opportunities for Growth and Development: We're committed to helping our team members build, grow, and unleash their full potential.
• A Culture of Belonging: We value diversity, inclusion, and individuality, and we're committed to creating a work environment that's welcoming, supportive, and inclusive.

What You'll Do: Key Responsibilities

As a Customer Service Associate at Chewy, you'll play a critical role in delivering exceptional customer experiences. Here are some of the key responsibilities:

• Research and Problem-Solve: You'll research and problem-solve to determine appropriate solutions for customers, and follow up as needed to resolve issues.
• Deliver Exceptional Customer Experiences: You'll go above and beyond to wow our customers, engaging with them in a way that's empathetic, informative, and solutions-focused.
• Think Critically and Creatively: You'll think critically and creatively to help customers and provide solutions while adhering to high safety and regulatory standards.
• Collaborate with Colleagues: You'll work collaboratively with colleagues to share knowledge, best practices, and feedback to drive continuous improvement.

Essential Qualifications and Skills

To succeed as a Customer Service Associate at Chewy, you'll need:

• 1-2 Years of Customer-Focused Experience: You'll need experience working in a customer-focused environment, with a proven track record of delivering exceptional customer experiences.
• Excellent Communication Skills: You'll need excellent communication skills, with the ability to engage with customers in a way that's clear, concise, and empathetic.
• Ability to Multi-Task and Think Critically: You'll need the ability to multi-task and think critically, with a focus on solving problems and delivering solutions.
• Flexibility and Adaptability: You'll need to be flexible and adaptable, with the ability to shift schedules and work overtime as needed.
• KY Rx Tech License: You'll need to be able to pass a background check for a KY Rx Tech license.

Preferred Qualifications and Skills

While not essential, the following qualifications and skills are preferred:

• Pet Industry Experience: Experience working in the pet industry is a plus, but not required.
• Technical Skills: Proficiency in technology, including software applications and hardware, is preferred.

Career Growth Opportunities and Learning Benefits

At Chewy, we're committed to helping our team members build, grow, and unleash their full potential. Here are some of the career growth opportunities and learning benefits we offer:

• Training and Development Programs: We offer comprehensive training and development programs to help you build new skills and advance in your career.
• Mentorship and Coaching: You'll have access to mentorship and coaching from experienced leaders and colleagues.
• Career Advancement Opportunities: We're committed to promoting from within, and we offer career advancement opportunities to help you grow and develop in your career.

Work Environment and Company Culture

At Chewy, we're proud of our company culture and work environment. Here are some of the highlights:

• Remote Work Arrangements: As a remote employee, you'll have the flexibility to work from home and create a schedule that works for you.
• Collaborative and Supportive Team: Our team is collaborative, supportive, and passionate about delivering exceptional customer experiences.
• Diversity, Inclusion, and Individuality: We value diversity, inclusion, and individuality, and we're committed to creating a work environment that's welcoming, supportive, and inclusive.

Compensation, Perks, and Benefits

At Chewy, we offer a comprehensive compensation package that rewards our team members for their hard work and dedication. Here are some of the perks and benefits we offer:

• Competitive Pay: We offer competitive pay that reflects your skills, experience, and contributions.
• Benefits Package: We offer a comprehensive benefits package that includes medical, dental, and vision coverage.
• Perks and Discounts: We offer a range of perks and discounts, including pet-related discounts and wellness programs.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a difference in the lives of pets and their parents, we want to hear from you! Please submit your application, including your resume and cover letter, to [[email protected]](mailto:[email protected]).

Equal Opportunity Employer

Chewy is committed to equal opportunity and values diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [[email protected]](mailto:[email protected]).

Conclusion

At Chewy, we're passionate about delivering exceptional customer experiences and making a difference in the lives of pets and their parents. If you're a motivated, customer-focused individual who shares our passion and values, we want to hear from you! Apply now to join our team and start making a difference in the lives of pets and their parents.