Experienced Full-Time Customer Care Resolution Coordinator - Remote Work Opportunity with blithequark

Join the blithequark Team: Delivering Exceptional Customer Experiences from the Comfort of Your Own Home

blithequark is a leading organization dedicated to providing top-notch service to customers, stores, and associates through various channels, including phone, chat, and email. We're now seeking career-minded, customer-centric individuals to join our team as Customer Care Resolution Coordinators. As a part of our team, you'll have the opportunity to work from home, providing exceptional service to our valued customers while enjoying a flexible and supportive work environment.

About blithequark and Our Contact Center

At blithequark, we're committed to fostering a diverse and inclusive workplace where all employees feel valued and have the opportunity to reach their full potential. Our Contact Center specializes in delivering best-in-class service, handling over 6 million contacts per year. We're a metrics-driven center dedicated to driving results, and our associates thrive in this high-volume environment. We're looking for individuals who share our passion for customer service and are eager to make a difference.

Key Responsibilities:

• Take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.
• Communicate professionally in a conversational manner, utilizing all available resources to ensure customer satisfaction.
• Provide punctual, reliable, and dedicated service to make a difference in our customers' experiences.
• Collaborate with team members to achieve exceptional customer service and drive results.
• Participate in ongoing training and development to enhance skills and knowledge.

Essential Qualifications:

• High school diploma or GED required.
• Successful completion of mandatory training.
• Customer service experience.
• Proficient with Microsoft Office programs (Outlook, Word).
• Must type a minimum of 25 WPM.

Preferred Qualifications:

• Previous experience in a call center or customer service environment.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.

Skills and Competencies:

• Exceptional customer service skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in using technology, including computers and software applications.
• Strong problem-solving and analytical skills.

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to the growth and development of our associates. We offer:

• Ongoing training and development programs.
• Career advancement opportunities.
• Individual and team recognition programs.
• Competitive compensation and benefits package.

Work Environment and Company Culture:

At blithequark, we pride ourselves on a diverse and inclusive workplace culture that values:

• Exceptional customer service.
• Collaboration and teamwork.
• Innovation and creativity.
• Continuous learning and development.
• Work-life balance.

Compensation, Perks, and Benefits:

We offer a comprehensive compensation package, including:

• $15.00 per hour.
• Medical, dental, and vision insurance.
• 401(k) matching.
• Stock Purchase Plan.
• Annual Performance Bonus.
• Store Discount Card.
• Education Assistance.
• Paid time off.
• Flexible work arrangements, including remote work opportunities.

Work Schedule:

• Variety of shift opportunities, including 8-hour and 10-hour shifts.
• Day, evening, morning, and night shifts available.
• Monday to Friday and weekend availability.

How to Apply:

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply! Please submit your application through our website. We look forward to welcoming you to the blithequark team!

Join our team and be part of a dynamic and growth-oriented organization that values its employees and is committed to delivering exceptional customer experiences.