**Experienced Customer Service Representative - Remote Job at blithequark**

Are you ready to embark on a new journey, where you can explore the world, develop your skills, and become a shining example of yourself? Join the blithequark family, and you'll discover a world of possibilities, both at work and beyond. As a valued member of our team, you'll address challenges with flexibility and poise, learn new skills, and advance your career while enjoying the time of your life. Feel free to balance your personal and professional life and join the adventure! **Why You'll Love This Role** This position is part of the Payments and Digital Strategy team in the blithequark Credit Union. As a Customer Service Representative, you'll be responsible for daily tasks related to check processing, item processing, direct deposits, and wire transfers at blithequark Credit Union. **Key Responsibilities** * Complete data access and balancing tasks * Coordinate return items with contributors, vendors, the Federal Reserve Bank, and other institutions * Assist other departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing * Work member cases/assignments * Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws * Process mortgage payments, multi-account, and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks * Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products * Log, review, and make necessary GL, account changes, and/or returns * Process Stop Pays and Check Batching * Complete daily balancing and department closing * Obtain information from contributors for timely and accurate processing of international and domestic wire transfer requests * Research and verify incoming and outgoing wire transfer information * Communicate with the vendor to process wire transfers * Understand and be familiar with outgoing and incoming wire transfer laws * Deposit check returns, review member check returns on draft changes, process member checks, verify contributors for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers * Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees **The Ideal Candidate** The successful candidate will be responsible for ensuring the security and confidentiality of all accounts and associated information that are part of their work and for ensuring that their work is in compliance with all relevant laws and regulations, including but not limited to, the Bank Secrecy Act. **What You'll Need for Success** * Minimum Qualifications: + High school degree or GED + Intermediate Excel and Word experience * Preferred Qualifications: + Previous customer/member service experience + Previous banking or Credit Union experience + Episys/Symitar and processing wires * Skills, Licenses & Certifications: + Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through both work experience with the software or education and hands-on use of the software + Ability to work prolonged hours in aid of business needs + Ability to exercise excellent customer service skills + Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team + Ability to perform mathematical calculations and review data + Ability to effectively prioritize work and meet time limits under high volume pressure + Ability to cross-train and perform any position assigned within the department + Ability to interact professionally with all personnel and contributors + Ability to work independently and with minimum supervision + Ability to self-motivate with strong employer skills and ability for attention to detail + Ability to effectively prioritize work and meet time limits + Ability to maintain excellent performance and attendance * Must pass relevant blithequark and Credit Union pre-employment compliance exams **What You'll Get** Feel free to take advantage of all that blithequark has to offer: * Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning, we also provide digital health visits, flexible spending accounts, and more. * Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. **Inclusion and Diversity at blithequark** From the team of individuals we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at blithequark. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members to reach their full potential, and creating inclusive work environments to meet and exceed the needs of our diverse global community. **Why Work at blithequark?** * **Compliance with Labor Laws**: blithequark adheres to various labor laws, including the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. We also comply with laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA). * **Equal Employment Opportunity**: blithequark provides equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. We comply with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA). * **Payroll and Tax Obligations**: blithequark is responsible for properly handling payroll, including calculating and withholding taxes from employees' wages, and submitting the required tax payments to federal, state, and local tax authorities. We also provide employees with necessary tax forms, such as W-2s. * **Workplace Safety and Security**: blithequark provides a safe and secure work environment for our employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards. * **Non-Discrimination and Harassment Policies**: blithequark has policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators. * **Privacy and Data Protection**: blithequark handles the personal and sensitive information of our employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information. * **Ethical Conduct and Corporate Social Responsibility**: blithequark conducts its business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in our operations. **Ready to Join the Adventure?** Apply now to become a part of the blithequark family and start your journey today! Apply Job! For more such jobs please click here! Apply for this job