**Experienced Member Services Representative – Payments and Digital Strategy Team**

Are you a customer service expert with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the Payments and Digital Strategy team at blithequark, where you'll play a vital role in shaping the future of customer service. As a Member Services Representative, you'll be the face of blithequark, providing top-notch support to our members and ensuring their needs are met with flexibility and care. You'll work closely with our team to resolve complex issues, develop new skills, and advance your career in a dynamic and supportive environment. **Why Join blithequark?** At blithequark, we're more than just a company – we're a family. We're a team of passionate individuals who share a common goal: to deliver exceptional experiences that exceed our members' expectations. As a Member Services Representative, you'll enjoy a range of benefits that will make you feel valued, supported, and empowered to succeed. **Key Responsibilities:** * Complete daily tasks related to check processing, object processing, direct deposits, and budget transfers * Coordinate return items with contributors, vendors, the Federal Reserve Bank, and other institutions * Assist other departments with fraud resolution, member inquiries, and accounting standard ledger balancing * Work member cases/assignments as assigned * Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws * Process mortgage payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks * Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products * Log, review, and make necessary GL, account changes, and/or returns * Process Stop Pays and Check Batching * Complete daily balancing and department closing * Obtain information from members for timely and accurate processing of international and domestic wire transfer requests * Research and verify incoming and outgoing wire transfer information * Communicate with vendors to process wire transfers * Understand and be familiar with outgoing and incoming wire transfer laws * Deposit check returns, review member check returns on draft changes, process member checks, verify members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers * Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees **Essential Qualifications:** * High school degree or GED * Intermediate Excel and Word experience * Ability to work prolonged hours in support of business needs * Ability to exercise excellent customer service skills * Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and review data * Ability to effectively prioritize work and meet deadlines under high volume pressure * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and members * Ability to work independently and with minimal supervision * Ability to self-motivate with strong employer skills and ability for attention to detail * Ability to effectively prioritize work and meet deadlines **Preferred Qualifications:** * Previous customer/member service experience * Previous banking or Credit Union experience * Episys/Symitar and processing wires experience **Skills and Competencies:** * Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through both work experience with the software or education and hands-on use of the software * Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and review data * Ability to effectively prioritize work and meet deadlines under high volume pressure * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and members * Ability to work independently and with minimal supervision * Ability to self-motivate with strong employer skills and ability for attention to detail **Career Growth Opportunities and Learning Benefits:** At blithequark, we're committed to helping you grow and develop your skills. As a Member Services Representative, you'll have access to a range of training programs, workshops, and mentorship opportunities that will help you advance your career and achieve your goals. **Work Environment and Company Culture:** Our team is passionate about delivering exceptional experiences, and we're looking for someone who shares our values. As a Member Services Representative, you'll work in a dynamic and supportive environment where you'll be encouraged to take ownership of your work, collaborate with your colleagues, and make a real difference in the lives of our members. **Compensation, Perks, and Benefits:** As a Member Services Representative at blithequark, you'll enjoy a competitive salary, comprehensive benefits package, and a range of perks that will make you feel valued and supported. Our benefits include: * Travel Perks: Ready to explore the world? You, your family, and your friends can access over 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more. * Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year. * Additional Benefits: Other wonderful benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. **Join the blithequark Family:** At blithequark, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that everyone deserves to be themselves, and we're proud to be an equal opportunity employer. If you're passionate about delivering exceptional experiences, working in a fast-paced environment, and making a real difference in the lives of our members, we want to hear from you. **Apply Now:** Ready to take the first step in your journey with blithequark? Click the link below to apply for this exciting opportunity: Apply Job! For more such jobs, please click here: please click Apply for this job