Experienced Healthcare Agent - Pet Insurance Sales & Customer Service Expert - Training Provided

Join Our Team: Revolutionizing Pet Insurance with Chewy

At Chewy, we're on a mission to make a difference in the lives of pets and their owners. As a leading player in the pet insurance market, we're dedicated to providing comprehensive coverage and exceptional customer service. We're now seeking a talented and passionate Healthcare Agent to join our team and help us achieve our goals.

About Our Opportunity

As a Healthcare Agent at Chewy, you'll play a vital role in educating customers about our premier pet insurance policies and enrolling their beloved pets in comprehensive coverage. With a strong focus on customer-centricity and a consultative approach, you'll work closely with pet owners to understand their unique needs and tailor insurance solutions accordingly. This is a remote opportunity that requires a high level of self-motivation, discipline, and excellent communication skills.

Key Responsibilities

• Answer inbound warm leads from potential customers who have expressed interest in our pet insurance policies.
• Utilize a consultative style to understand the unique needs of each customer and tailor insurance solutions accordingly.
• Present the value of our pet insurance policies, emphasizing the benefits they offer, rather than focusing solely on the price.
• Effectively set the agenda during calls to maintain call control and guide the conversation towards successful enrollment.
• Provide detailed information about our policies, coverage options, and answer any questions or objections customers may have.
• Overcome objections and concerns with confidence and empathy to instill trust in potential customers.
• Utilize assumptive closing techniques to confidently guide customers through the enrollment process.
• Accurately enroll pets in policies, ensuring all necessary information is collected and documented.
• Meet and exceed enrollment targets and objectives.
• Use creativity and critical thinking skills to research, problem-solve, and determine appropriate solutions for the customer and follow up as needed to resolve issues.
• Develop a working knowledge of insurance and operate as an expert on Chewy's pet health insurance plans, knowing the key features and options to recommend the best plan for pet parents.
• Consistently offer understanding, active listening, patience, empathy, and kindness to customers and Team Members.
• Operate with a willingness to learn by receiving and giving feedback in a way that promotes a culture of being open-minded to grow.
• Learn and operate within Chewy and our third-party insurance partner internal and external technologies to provide a consistent customer experience.
• Receive and handle Healthcare and customer service contacts (phone, email, chat) as business needs require.

Essential Qualifications

To succeed in this role, you'll need:

• A Property & Casualty Insurance license in your home state, which you'll need to maintain throughout your tenure.
• The ability to obtain non-residence licensure in all 50 US states.
• 2+ years of customer service experience, with a proven track record of quality, productivity, and understanding customers' needs.
• Excellent communication skills with a customer-centric approach, including the ability to actively listen, understand customer needs, and provide appropriate solutions.
• A positive attitude, adaptability, and a willingness to learn and grow within the role.
• Proficiency in basic computer applications and data entry.
• A demonstrated ability to multi-task in a fast-paced environment without missing details or cutting corners.
• Flexibility to shift schedule and work overtime as needed.

Preferred Qualifications

While not essential, the following qualifications will give you a competitive edge:

• 2+ years of experience in an insurance Sales-based role.
• Familiarity with the insurance industry, particularly pet insurance.
• A proven track record of handling objections and turning them into opportunities.

Training Expectations

As a Healthcare Agent at Chewy, you'll undergo 9 weeks of virtual training, which will take place Monday through Friday from 9:00 AM to 5:30 PM ET. This comprehensive training program will equip you with the knowledge, skills, and confidence to excel in your role.

Technical Requirements

To work effectively in this remote role, you'll need:

• A reliable internet connection with a minimum download speed of 30mbps and upload speed of 10mbps.
• The ability to physically connect a cable between your ISP equipment and work computer.
• 2+ available connections.
• A cell phone or tablet that can be used for two-factor authentication.
• A cell phone that can receive SMS messages and phone calls.

What We Offer

At Chewy, we're committed to rewarding talent and providing a comprehensive benefits package that includes:

• A competitive salary.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment that fosters collaboration and innovation.
• A culture that values diversity, inclusion, and empathy.

Why Join Chewy?

By joining our team, you'll become part of a company that's passionate about making a difference in the lives of pets and their owners. You'll have the opportunity to work with a talented team of professionals who share your values and are committed to delivering exceptional customer service. As a Healthcare Agent at Chewy, you'll play a critical role in shaping the future of pet insurance and helping us achieve our mission.

Are You Ready to Make a Difference?

If you're a motivated and customer-centric individual with a passion for helping animals, we want to hear from you. Apply now to join our team as a Healthcare Agent and take the first step towards a rewarding career in pet insurance sales and customer service.

Chewy is an equal opportunity employer that values diversity and inclusion. We welcome applications from candidates who share our passion for delivering exceptional customer service and making a difference in the lives of pets and their owners.