Experienced Customer Service and Inside Sales Representative – Remote Work Opportunity for Minnesota Residents

Introduction to Workwarp

Imagine being part of a dynamic team that prioritizes customer satisfaction, collaboration, and professional growth. At Workwarp, we are committed to delivering exceptional service and support to our clients, and we are now seeking an enthusiastic and customer-centric professional to join our remote team as an Inside Sales and Customer Service Representative. This exciting opportunity is exclusively available to residents of Minnesota, offering the chance to work with a forward-thinking organization that values teamwork, respect, and positivity.

Job Overview

As a valued member of our organization, you will play a crucial role in delivering top-tier customer service while collaborating with a dynamic team in an environment that promotes growth and adaptability. Your primary responsibilities will include responding to customer inquiries, engaging in limited inside sales activities, and managing orders and customer cases. If you are a motivated and customer-focused individual with a passion for sales and service, we encourage you to apply for this rewarding role.

Key Responsibilities

• Respond to customer inquiries in a timely and professional manner through phone, email, and chat, ensuring comprehensive information is provided about our services and products.
• Engage in limited inside sales responsibilities, without the need for cold calling, to drive business growth and expand our customer base.
• Prepare, submit, and follow up on product proposals and customer inquiries promptly to ensure seamless communication and exceptional customer experience.
• Efficiently manage orders and secure proof approvals while providing top-tier customer service to build strong relationships with our clients.
• Conduct onboarding calls for new clients to facilitate a seamless transition to our services and ensure their satisfaction with our products.
• Track and manage client cases for our loyalty program, ensuring accuracy and timely updates to reward our loyal customers.
• Monitor customer orders and product shipments while promptly resolving any issues that arise, striving for a swift resolution and maintaining high customer satisfaction levels.
• Perform additional tasks as required to support team objectives and contribute to the overall success of our organization.

Essential Qualifications

To be successful in this role, you will need to possess a unique blend of skills, including:

• Professional demeanor with a genuine passion for customer service and an aptitude for sales.
• Exceptional communication skills, underscoring positivity, respect, and customer satisfaction.
• Strong problem-solving abilities, particularly within a customer service context, to resolve issues efficiently and effectively.
• Proficiency in both written and verbal communication to ensure clear and concise communication with our clients.
• Eagerness to learn and master new products and systems to stay up-to-date with industry developments and trends.
• Excellent organizational skills, enabling effective task prioritization and time management to meet deadlines and achieve goals.
• Ability to work independently and manage time efficiently in a remote work environment.
• Familiarity with best practices for customer interaction and telephone etiquette to provide exceptional customer experience.

Preferred Qualifications

While not mandatory, the following qualifications are preferred:

• Post-secondary education or relevant work experience in customer service, sales, or a related field.
• Previous experience in customer service or inside sales, with a proven track record of success and customer satisfaction.
• Experience in direct mail marketing, which can be an asset in this role.

Career Growth Opportunities