Experienced International Voice Process Representative – Remote Customer Service and Communication Specialist

Introduction to Our Company

We are a leading global organization dedicated to delivering exceptional customer experiences through our innovative products and services. Our mission is to foster a culture of excellence, diversity, and inclusion, where our employees can thrive and grow. We are now seeking a highly skilled and motivated International Voice Process Representative to join our remote team. As a vital member of our cross-functional teams, you will play a crucial role in ensuring seamless communication and efficient sample tracking, contributing to the success of our product development process.

Job Overview

In this exciting role, you will be responsible for tracking and communicating the delivery status of samples to cross-functional teams, managing Work-in-Progress (WIP) files, and reviewing samples to verify their adherence to specifications. You will also collaborate with local factories to make necessary modifications to samples and assist in collecting samples for styling photoshoots. As a key member of our team, you will have the opportunity to work on a wide range of projects, from sample tracking and communication to market and styling preparation, material management, and administrative tasks.

Key Responsibilities

• Track and communicate delivery status of samples to cross-functional teams
• Manage Work-in-Progress (WIP) files daily, including prototypes, material trials and approvals, SMS, and ad samples
• Review samples and verify their adherence to specifications; document any discrepancies
• Prepare updated design color cards for correction meetings
• Organize all samples and materials on a daily basis
• Collaborate with local factories to make necessary modifications to SMS and Styling samples
• Ensure samples are prepared for line reviews and showroom setup
• Coordinate the photography of SMS for market presentation
• Organize SMS for the International Sales team's use
• Assist in collecting samples for styling photoshoots
• Manage seasonal Product Knowledge materials for Sales and E-commerce
• Communicate with suppliers for material requests and liaise with factories for coordination
• Maintain organized seasonal material books and ensure references for all sample materials are obtained
• Place orders for seasonal pantones and create color standard sheets for suppliers
• Develop trims as required
• Weekly organization of new materials in the Material Library
• Provide assistance with material liability projects
• Coordinate daily shipments, including local, domestic, and international deliveries
• Unpack incoming shipments daily and communicate received items to the team
• Manage coding of sample invoices to Accounts Payable

Requirements and Qualifications

To be successful in this role, you will need to possess a strong foundation in English language proficiency, excellent organizational and time management skills, and attention to detail. You should also have excellent communication and coordination abilities, familiarity with material management and production processes, and proactive problem-solving skills. As this is a remote position, you will need to be self-motivated and disciplined, with the ability to work independently and as part of a team.

Essential Qualifications

• Proficiency in English language
• Strong organizational and time management skills
• Attention to detail and ability to identify discrepancies in samples
• Excellent communication and coordination abilities
• Familiarity with material management and production processes
• Proactive problem-solving skills
• Ability to work remotely with a high level of self-motivation and discipline

Preferred Qualifications

• Previous experience in a similar role, preferably in a remote or customer-facing environment
• Knowledge of material management software and systems
• Experience with sample tracking and communication
• Familiarity with production processes and supply chain management
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively

Career Growth Opportunities and Learning Benefits

At our company, we are committed to the growth and development of our employees. As an International Voice Process Representative, you will have access to a range of training and development opportunities, including on-the-job training, mentorship programs, and professional development courses. You will also have the opportunity to work on a wide range of projects, developing your skills and expertise in areas such as sample tracking, material management, and customer communication.

Work Environment and Company Culture

Our company culture is built on a foundation of excellence, diversity, and inclusion. We believe in fostering a positive and supportive work environment, where our employees can thrive and grow. As a remote employee, you will be part of a global team, working collaboratively with colleagues from diverse backgrounds and cultures. We offer a range of benefits and perks, including flexible working hours, professional development opportunities, and a competitive salary and benefits package.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including a range of perks and benefits such as flexible working hours, professional development opportunities, and a supportive work environment. As a remote employee, you will also have the opportunity to work from the comfort of your own home, with the flexibility to balance your work and personal life.

Conclusion

If you are a motivated and detail-oriented professional, with a passion for efficient processes and cross-functional collaboration, we encourage you to apply for this exciting opportunity. As an International Voice Process Representative, you will play a vital role in our company's success, working on a wide range of projects and developing your skills and expertise in areas such as sample tracking, material management, and customer communication. Don't miss out on this opportunity to join our global team and take your career to the next level. Apply now and let's discuss how you can become a vital part of our success story.

How to Apply: If you are interested in this opportunity, please submit your resume and a cover letter outlining your relevant experience and skills in English language. We look forward to reviewing your application.