Technical Product Suppt Specialist (LAKE FOREST, IL, US, 60045-5201)

pspan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"strong /strong/span/span/p pspan style="color:indianred"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"strongWork Location Type: /strong/span/span/spanspan style="font-size:12.0px;color:indianred"span style="font-family:Arial, Helvetica, sans-serif"strongstrongstrongstrongRemote/strong/strong/strong/strong/span/spanspan style="color:indianred" span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif" /span/span/span/p pspan style="font-size:12.0px;color:indianred"span style="font-family:Arial, Helvetica, sans-serif"Req Number 323033/span/span/p pspan style="color:indianred"strongspan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"About Grainger:/span/span/strong/span/p p /p pspan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,a href="http://Zoro.com" Zoro.com/a offers customers access to more than 14 million products, anda href="http://MonotaRO.com" MonotaRO.com/a offers more than 24 million products. For more information, visita href="http://www.grainger.com" www.grainger.com.  /a/span/span/p p /p p /p p style="margin-bottom:11.0px" /p p style="margin-bottom:11.0px" /p pspan style="color:#b22222"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"strong span style="color:indianred"Compensation/span/strong/span/span/span/p pspan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"The anticipated base pay compensation range for this position is $26.06 to $39.14./span/span/p pspan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif" /span/span/p p style="margin-bottom:11.0px;text-align:justify"span style="color:indianred"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"strongRewards and Benefits:/strong/span/span/span/p p style="margin-bottom:11.0px;text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:/span/span/p ul style="margin-bottom:11.0px" li style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing./span/span/li li style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year./span/span/li li style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required./span/span/li li style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools./span/span/li li style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents./span/span/li /ul p style="margin-bottom:11.0px;text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"For additional information and details regarding Grainger’s benefits, please click on the link below:/span/span/p p style="margin-bottom:11.0px;text-align:justify" /p p style="margin-bottom:11.0px;text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"a style="color:#467886;text-decoration:underline" href="https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire"https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire/a/span/span/p p style="margin-bottom:11.0px;text-align:justify" /p p style="margin-bottom:11.0px;text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. /span/span/p p style="margin-bottom:11.0px;text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. /span/span/p p style="margin-bottom:11.0px;text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law. /span/span/p p style="margin-bottom:11.0px;text-align:justify" /p p style="margin-bottom:11.0px;text-align:justify" /p p /pp /p pstrong style="font-family:Arial, Helvetica, sans-serif;font-size:12.0px"Enjoy your weekends off!! /strongspan style="font-family:Arial, Helvetica, sans-serif;font-size:12.0px"This is a remote work from home position in which you will be provided with an 8.5-hour work schedule from 10:30 a.m. - 7 p.m. CST Monday - Friday./span/p p /p p class="MsoBodyText" style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"strongspan style="color:firebrick"Position Details:/span/strong /span/span/p p class="MsoBodyText" style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"span style="color:black"Reporting to the Manager, TPS Customer Experience for our HVAC support team, you will assist our customers by phone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products. /span/span/span/p p class="MsoBodyText" style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"The ideal skill set is often found in those who have experience applying, maintaining, and troubleshooting the following: /span/span/p ul li class="compact" style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Fans, blowers, ventilation, heating, air conditioning, refrigeration./span/span/li li class="compact" style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Relevant job experience may include maintaining and installing HVAC systems, maintaining and installing ice machines. /span/span/li /ul p class="MsoBodyText" style="text-align:justify" /p h3 style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"strong style="font-weight:bold"span style="color:firebrick"You Will:/span/strong/span/span/h3 ul li class="compact" style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members./span/span/li li class="compact" style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog./span/span/li li class="compact" style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations/span/span/li li class="compact" style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells./span/span/li li class="compact" style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Capture and forward feedback product teams about products based on interaction with customers and field team members./span/span/li /ul p class="compact" style="text-align:justify" /p h3 style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"strong style="font-weight:bold"span style="color:firebrick"You Have:/span/strong/span/span/h3 ul lispan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"span style="color:black"Qualified candidates must have 5+ years of relevant job experience or hands-on field experience in /spanfans, blowers, ventilation, heating, air conditioning, and refrigeration./span/span/li lispan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors. /span/span/li /ul h3 style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"strong style="font-weight:bold"span style="color:#32363a"See how a style="color:#0563c1;text-decoration:underline" href="https://me-qr.com/si4taufX"Technical Product Support Specialists/a help customers find the products they need for our different product categories!/span/strong/span/span/h3 pspan style="color:#f0fff0"#LI-remote/span/p p /p pspan style="color:#f0fff0"#LI-LB1/span/pp /p pemspan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif" We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace./span/span/em/p p style="margin-bottom:12.0px;margin-top:12.0px" /p pemspan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance./span/span/em/p pspan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"strong /strong/span/span/p pspan style="color:indianred"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"strongWork Location Type: /strong/span/span/spanspan style="font-size:12.0px;color:indianred"span style="font-family:Arial, Helvetica, sans-serif"strongstrongstrongstrongRemote/strong/strong/strong/strong/span/spanspan style="color:indianred" span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif" /span/span/span/p pspan style="font-size:12.0px;color:indianred"span style="font-family:Arial, Helvetica, sans-serif"Req Number 323033/span/span/p pspan style="color:indianred"strongspan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"About Grainger:/span/span/strong/span/p p /p pspan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,a href="http://Zoro.com" Zoro.com/a offers customers access to more than 14 million products, anda href="http://MonotaRO.com" MonotaRO.com/a offers more than 24 million products. For more information, visita href="http://www.grainger.com" www.grainger.com.  /a/span/span/p p /p p /p p style="margin-bottom:11.0px" /p p style="margin-bottom:11.0px" /p pspan style="color:#b22222"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"strong span style="color:indianred"Compensation/span/strong/span/span/span/p pspan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"The anticipated base pay compensation range for this position is $26.06 to $39.14./span/span/p pspan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif" /span/span/p p style="margin-bottom:11.0px;text-align:justify"span style="color:indianred"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"strongRewards and Benefits:/strong/span/span/span/p p style="margin-bottom:11.0px;text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:/span/span/p ul style="margin-bottom:11.0px" li style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing./span/span/li li style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year./span/span/li li style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required./span/span/li li style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools./span/span/li li style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents./span/span/li /ul p style="margin-bottom:11.0px;text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"For additional information and details regarding Grainger’s benefits, please click on the link below:/span/span/p p style="margin-bottom:11.0px;text-align:justify" /p p style="margin-bottom:11.0px;text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"a style="color:#467886;text-decoration:underline" href="https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire"https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire/a/span/span/p p style="margin-bottom:11.0px;text-align:justify" /p p style="margin-bottom:11.0px;text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. /span/span/p p style="margin-bottom:11.0px;text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. /span/span/p p style="margin-bottom:11.0px;text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law. /span/span/p p style="margin-bottom:11.0px;text-align:justify" /p p style="margin-bottom:11.0px;text-align:justify" /p p /pp /p pstrong style="font-family:Arial, Helvetica, sans-serif;font-size:12.0px"Enjoy your weekends off!! /strongspan style="font-family:Arial, Helvetica, sans-serif;font-size:12.0px"This is a remote work from home position in which you will be provided with an 8.5-hour work schedule from 10:30 a.m. - 7 p.m. CST Monday - Friday./span/p p /p p class="MsoBodyText" style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"strongspan style="color:firebrick"Position Details:/span/strong /span/span/p p class="MsoBodyText" style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"span style="color:black"Reporting to the Manager, TPS Customer Experience for our HVAC support team, you will assist our customers by phone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products. /span/span/span/p p class="MsoBodyText" style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"The ideal skill set is often found in those who have experience applying, maintaining, and troubleshooting the following: /span/span/p ul li class="compact" style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Fans, blowers, ventilation, heating, air conditioning, refrigeration./span/span/li li class="compact" style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Relevant job experience may include maintaining and installing HVAC systems, maintaining and installing ice machines. /span/span/li /ul p class="MsoBodyText" style="text-align:justify" /p h3 style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"strong style="font-weight:bold"span style="color:firebrick"You Will:/span/strong/span/span/h3 ul li class="compact" style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members./span/span/li li class="compact" style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog./span/span/li li class="compact" style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations/span/span/li li class="compact" style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells./span/span/li li class="compact" style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Capture and forward feedback product teams about products based on interaction with customers and field team members./span/span/li /ul p class="compact" style="text-align:justify" /p h3 style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"strong style="font-weight:bold"span style="color:firebrick"You Have:/span/strong/span/span/h3 ul lispan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"span style="color:black"Qualified candidates must have 5+ years of relevant job experience or hands-on field experience in /spanfans, blowers, ventilation, heating, air conditioning, and refrigeration./span/span/li lispan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors. /span/span/li /ul h3 style="text-align:justify"span style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"strong style="font-weight:bold"span style="color:#32363a"See how a style="color:#0563c1;text-decoration:underline" href="https://me-qr.com/si4taufX"Technical Product Support Specialists/a help customers find the products they need for our different product categories!/span/strong/span/span/h3 pspan style="color:#f0fff0"#LI-remote/span/p p /p pspan style="color:#f0fff0"#LI-LB1/span/pp /p pemspan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif" We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace./span/span/em/p p style="margin-bottom:12.0px;margin-top:12.0px" /p pemspan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance./span/span/em/p Apply tot his job Apply To this Job Apply tot his job Apply To this Job