Experienced Customer Service Representative - Remote Opportunity in Florida at blithequark

Join the blithequark Team: Revolutionizing Customer Service in the Pet Industry

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have an infectious personality and a desire to engage in meaningful conversations while helping others? If so, blithequark might be the perfect fit for you! As one of the fastest-growing e-commerce retailers in the pet industry, blithequark is seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization.

About blithequark and the Role

At blithequark, we're committed to providing top-notch customer service that exceeds our customers' expectations. As a Customer Service Representative, you'll be the face of our company, engaging directly with customers who contact us for a variety of topics, from helping them shop for their new pet to resolving issues and providing personalized support. This is a remote opportunity, and you must reside within Florida to be eligible.

Key Responsibilities

• Engage directly with customers via phone, email, or chat to provide exceptional customer service and support.
• Research and problem-solve to determine appropriate solutions for customers, thinking proactively and setting follow-ups as needed to ensure contact resolution.
• Operate with empathy, kindness, and understanding, utilizing active listening skills to resolve customer issues efficiently.
• Collaborate with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams.
• Demonstrate a willingness to learn and grow, embracing feedback and using it as an opportunity to develop your skills.

Essential Qualifications

• 2 years of customer service experience, preferably in a fast-paced, dynamic environment.
• Excellent communication skills (written, verbal, and listening), demonstrated through a written assessment.
• Ability to multi-task, navigating multiple systems and tools while maintaining a conversation with customers.
• Proficiency in using computers, including data entry and rapid navigation through systems and the internet.
• Flexibility to adapt to changing business needs, including shifting schedules and working overtime as needed.
• High school diploma or equivalent required.
• Ability to pass a background check.

Technical Requirements

• A dedicated workspace with a reliable wired, high-speed internet connection (30 Mbps+ download speed/ 10Mbps+ upload speed).
• A work area that is free from distractions and background noise, suitable for webcam use.
• A computer, monitor, keyboard, mouse, headset, and webcam will be provided by blithequark.
• A cell phone or tablet for two-factor authentication through Okta Verify.

What You'll Gain

At blithequark, we're committed to empowering our Customer Service Representatives to become their best. Here's what you can expect:

• YOU BELONG: blithequark is a place where you can be your authentic self, surrounded by a diverse and inclusive community.
• YOU CAN GROW: Our culture is designed to help you thrive, delivering results and developing your skills in a fast-paced environment.
• YOU CAN MAKE A DIFFERENCE: You're encouraged to be curious, ask questions, and bring ideas forward, acting like an owner in everything you do.
• YOU WILL GET SUPPORT: Ongoing training and development, resources, and opportunities to become your best are all part of the blithequark package.
• YOU WILL GET REWARDED: Competitive wages, medical & dental insurance, 401k, and more - we've got you covered!

Compensation and Benefits

As a Customer Service Representative at blithequark, you'll start at $15.50 per hour, with opportunities to grow and develop your skills. We're committed to providing a comprehensive benefits package, including medical & dental insurance, 401k, and more.

Company Culture

At blithequark, we're passionate about creating a culture that is inclusive, diverse, and supportive. We value and embrace diversity and inclusion of all Team Members, and we're committed to equal opportunity. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, please don't hesitate to reach out.

Why Join blithequark?

If you're a motivated and passionate customer service professional looking for a challenging and rewarding role, blithequark is the perfect fit. With a commitment to excellence, a culture of collaboration, and a passion for delivering exceptional customer experiences, we're the ideal place to grow and develop your skills.

So why wait? Apply now and join the blithequark team!

If you have any questions regarding your application, please don't hesitate to contact us. We're excited to hear from you and explore how you can contribute to our mission!