Remote Customer Service Representative - Payments and Digital Strategy Team at blithequark

Join the blithequark Family and Embark on a Journey of Growth and Discovery

Are you ready to unlock a world of possibilities, both in your career and beyond? At blithequark, we're committed to helping you grow professionally and personally. As a valued member of our team, you'll have the opportunity to develop new skills, advance your career, and enjoy a fulfilling work-life balance. Our dynamic work environment is designed to foster flexibility, creativity, and innovation, allowing you to thrive and make a meaningful impact.

Why You'll Love This Role

As a Remote Customer Service Representative on the Payments and Digital Strategy team at blithequark, you'll play a critical role in ensuring the smooth operation of our financial services. This position is part of the blithequark Credit Union, where you'll be responsible for a range of tasks related to payment processing, member services, and compliance with regulatory requirements.

Key Responsibilities

• Complete data entry and balancing functions to ensure accuracy and efficiency
• Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions
• Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing
• Work on member cases/sports assigned, ensuring timely and effective resolution
• Follow and maintain guidelines and approaches to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Process loan payments, multi-account and member deposits, credit card payments, and other transactions, including IRA, bankruptcy, and payoff transactions
• Review, research, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, research, and make necessary GL, account changes, and/or returns
• Process Stop Pays and Check Batching, ensuring accurate and timely processing
• Complete daily balancing and department closing, maintaining high levels of accuracy and attention to detail
• Obtain information from members for the timely and accurate processing of international and domestic fund transfer requests
• Research and verify incoming and outgoing fund transfer information, ensuring compliance with regulatory requirements
• Communicate with vendors to process fund transfers, resolving any issues or discrepancies
• Understand and be familiar with outgoing and incoming fund transfer laws, ensuring compliance and regulatory adherence

Requirements for Success

Minimum Qualifications

• High school degree or GED
• Intermediate Excel and Word experience, with the ability to learn and adapt to new software and systems

Preferred Qualifications

• Previous customer/member service experience, with a proven track record of delivering excellent service
• Previous banking or Credit Union experience, with knowledge of financial regulations and compliance
• Episys/Symitar and processing wires experience, with the ability to quickly learn and adapt to new systems

Skills, Licenses, and Certifications

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint), with the ability to learn and adapt to new software and systems
• Ability to work extended hours in support of business needs, demonstrating flexibility and commitment
• Excellent customer service skills, with the ability to effectively communicate and resolve issues
• Ability to perform in a fast-paced environment, handling multiple tasks and functioning as an integral part of a team
• Ability to perform mathematical calculations and analyze data, with attention to detail and accuracy
• Ability to effectively prioritize work and meet deadlines under high-volume pressure, demonstrating strong organizational and time management skills
• Ability to cross-train and perform any role assigned within the department, demonstrating adaptability and a willingness to learn
• Ability to engage professionally with all personnel and members, providing excellent customer service and support
• Ability to work independently and with minimal supervision, demonstrating self-motivation and strong work ethics
• Ability to maintain excellent performance and attendance, with a strong commitment to reliability and accountability

What You'll Gain

At blithequark, we offer a comprehensive benefits package that includes:

• Travel Perks: Enjoy travel benefits for you, your family, and friends to over 365 destinations on more than 6,800 daily flights across our global network
• Health Benefits: Access high-quality health, dental, prescription, and vision benefits from day one, with additional resources like virtual doctor visits and flexible spending accounts
• Wellness Programs: Take advantage of our well-being programs, designed to support your physical and mental health, with tools, resources, and guidance to help you thrive
• 401(k) Program: Participate in our 401(k) program, with company contributions available after one year, depending on your workgroup
• Additional Benefits: Enjoy other great benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Our Culture and Values

At blithequark, we're committed to creating an inclusive and diverse work environment that values and supports all employees. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, promoting growth, development, and a culture of inclusion.

We adhere to strict compliance with labor laws, including the Fair Labor Standards Act (FLSA) and the Occupational Safety and Health Act (OSHA), ensuring a safe and healthy work environment. We're also committed to equal employment opportunity, providing a workplace free from discrimination and harassment, and promoting diversity and inclusion in all aspects of our business.

Join Our Team

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Representative at blithequark, you'll be part of a dynamic team that values innovation, teamwork, and community involvement. Apply now and take the first step towards a rewarding career with blithequark!

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