Remote Overnight Customer Service Representative - Loan Processing and Customer Support Specialist at blithequark

Join blithequark as a Remote Overnight Customer Service Representative

At blithequark, we're committed to providing exceptional financial services to our customers while fostering a culture of innovation, teamwork, and professional growth. As a leading financial institution, we're now seeking a highly skilled and dedicated Remote Overnight Customer Service Representative to join our team. In this critical role, you'll be the intermediary between potential clients and blithequark, ensuring that qualified applicants receive loans in a timely manner while maintaining our organization's credibility.

About the Role

This is a fully remote position, with the initial one-week training period conducted in a structured environment from 8am-5pm, Monday through Friday. After training, you'll work the 3rd shift, from 11pm to 7am, as part of our overnight customer service team. As a Remote Overnight Customer Service Representative at blithequark, you'll be responsible for a wide range of duties, including loan processing, customer support, and ensuring compliance with our policies and regulatory requirements.

Key Responsibilities and Duties

• Make outbound and receive inbound calls, providing timely and effective support to customers and potential clients.
• Consistently and accurately document all information pertaining to accounts, ensuring data integrity and compliance.
• Utilize basic business math to solve problems and make informed decisions regarding loan applications and customer inquiries.
• Communicate clearly, concisely, and effectively with customers, listening to and understanding their needs and concerns.
• Maintain a professional demeanor, showing sensitivity, tact, and empathy when interacting with customers, even in challenging situations.
• Follow written and verbal instructions, adhering to blithequark's policies, procedures, and regulatory requirements.
• Process card payments accurately and efficiently, ensuring seamless transactions.
• Perform initial approvals of potential borrowers by thoroughly examining their applications through multiple software systems.
• Review applicants to evaluate their eligibility for loans, making informed decisions that balance customer needs with risk management.
• Follow up with customers to clarify important points, finalize loan details, and ensure they are informed about rules and obligations.
• Stay up-to-date regarding lending and other financial services, continually updating your knowledge to provide the best possible support.
• Create and renew records, maintaining accurate and comprehensive customer information.
• Identify customer needs, exploring all available options to provide tailored solutions and enhance customer satisfaction.
• Work effectively in a fast-paced, team-oriented environment, adapting quickly to changing priorities and company needs.
• Multitask with ease, speaking with customers while typing notes simultaneously, and managing multiple tasks and responsibilities.
• Meet monthly individual goals as set by management, demonstrating a commitment to achieving targets and driving results.

Required Skills and Qualifications

To succeed in this role, you'll need:

• Excellent Customer Service skills, with a proven track record of providing high-quality support in a fast-paced environment.
• Exceptional verbal and written communication skills, with the ability to articulate complex information clearly and concisely.
• The ability to remain calm and courteous under pressure, navigating tense situations with professionalism and empathy.
• Proficiency with technology, including computers, software applications, and phone systems, with a willingness to learn new tools and systems.
• A minimum of a High School diploma or GED, with a strong foundation in basic business math and computer skills.
• Technical skills, including proficient use of MS Office (Word, Excel, PowerPoint, Outlook) and the Internet, as well as cloud-based storage solutions.

Preferred Education and Experience

While not mandatory, previous experience in customer service, loan processing, or a related field is highly desirable. If you have a background in financial services or a related industry, you'll be well-positioned to excel in this role.

Working Conditions and Physical Demands

As a remote worker, you'll need to be able to:

• Sit for long periods, talking and listening constantly, with a dedicated workspace that minimizes distractions.
• Work the 3rd shift, from 11pm to 7am, as part of our overnight customer service team.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our team members. As a Remote Overnight Customer Service Representative, you'll have opportunities to:

• Develop your skills in customer service, loan processing, and financial services, with ongoing training and support.
• Advance your career within the company, with opportunities for professional growth and leadership development.
• Work with a talented team of professionals, sharing knowledge and expertise to drive results and achieve company goals.

Work Environment and Company Culture

At blithequark, we pride ourselves on a culture that values innovation, teamwork, and customer satisfaction. As a remote worker, you'll be part of a dynamic team that collaborates and communicates effectively to achieve common goals. We offer a flexible and supportive work environment that allows you to thrive and grow in your role.

Compensation, Perks, and Benefits

While specific details may vary, we offer a competitive compensation package, including benefits and perks that recognize your contributions and support your well-being. As a blithequark team member, you'll enjoy a range of benefits, including opportunities for professional growth, flexible work arrangements, and a culture that prioritizes your success.

Join Our Team

If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. As a Remote Overnight Customer Service Representative, you'll play a critical role in delivering exceptional customer experiences and driving business results. Don't miss this chance to join our team and grow your career with a leading financial institution.