Experienced Healthcare Customer Service Representative – Remote Work Opportunity with blithequark

Introduction to blithequark

Imagine being part of a global, digital business services company that is dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. At blithequark, we pride ourselves on our global scale and local presence, allowing us to be a force of good in supporting our communities, our clients, and the environment. With more than 500,000 inspired and passionate people speaking more than 300 languages, we are a dynamic and diverse team that is committed to making a positive impact.

About the Role

We are currently seeking an experienced and skilled Healthcare Customer Service Representative to join our team. As a key contributor to our customer service team, you will be responsible for fielding customer inquiries, responding to varying questions, issues, and concerns, and providing innovative solutions to resolve problems. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Healthcare Customer Service Representative at blithequark, your key responsibilities will include:

• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues that may arise
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues to help improve our services
• Upselling products or services when required

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience preferred
• Over 18 years of age
• Ability to type 25 words per minute
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To work from home as a Healthcare Customer Service Representative at blithequark, you will need to meet the following requirements:

• Internet Connection Requirements:
  • Minimum subscribed download rate equal to or exceeds 12.0 Mbps
  • Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Proof of internet speed required
• Clean and quiet workspace

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive range of benefits, including:

• Paid training to help you develop your skills and knowledge
• Competitive wages to recognize your hard work and dedication
• Full benefits, including medical, dental, vision, 401k, and more
• Paid time off to help you achieve a healthy work-life balance
• Employee wellness and engagement programs to support your physical and mental well-being

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, as well as opportunities for advancement and promotion. Whether you are looking to move into a leadership role or specialize in a particular area, we will support you every step of the way.

Company Culture

At blithequark, we are proud of our company culture, which is built on the values of inclusivity, diversity, and respect. We believe that when our employees feel valued, inspired, and supported, they are more productive, creative, and engaged. We are committed to creating a workplace that is conducive to happiness and a healthy work-life balance, and we strive to make a positive impact on our communities and the environment.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

Conclusion

At blithequark, we are committed to delivering exceptional customer service and making a positive impact on our communities and the environment. If you are looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to join our team. Apply today to become a part of our dynamic and diverse team and take the first step towards an exciting and fulfilling career.

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.