Experienced Full Stack Customer Care Representative – Service and Sales Role with Opportunities for Growth and Development at Blithequark

Join the Blithequark Team and Be Part of a World-Class Organization

Blithequark is a global leader in pest control and other services, operating across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. Our mission is to "protect people, enhance lives, and preserve the planet." We are committed to diversity and inclusion, and we encourage diverse candidates to apply to this position.

Position Overview

We are seeking an experienced full stack customer care representative to join our team in a remote capacity. As a Sr. Customer Care Representative, you will handle inbound service inquiries, create leads, and sell new services from these contacts. This is a service + sales role, and you will have the opportunity to earn $45K+/year, plus commissions and work extra hours when needed and approved by leadership.

Key Responsibilities

• Handle both residential and commercial customer calls/correspondence for service, scheduling, bill payments, and billing inquiries, turning great service into revenue-generating contacts
• Offer creative Home Inspection leads to all customers that qualify
• Identify the needs of current and new customers and offer products to close sales and generate revenue and commissions
• Achieve one call resolution; using all available resources to resolve customers' issues
• Cultivate and maintain on-going customer relationships
• Have general knowledge of the organization, products, and/or services
• Possess excellent verbal communication skills with the ability to overcome objections and de-escalate situations
• Use computerized systems for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
• Communicate with branch personnel to resolve service and scheduling issues
• Initiate outbound customer service calls for various campaigns
• Assist with collecting payments that have gone to collections due to non-payment

Requirements

• High school diploma or GED
• Combined 1-2 years of sales and customer service experience
• Ability to use computer-related technology
• Basic knowledge of Google Suite and Microsoft Windows
• Ability to type 25 wpm preferred
• Good verbal, written, and interpersonal communication skills
• Must be able to meet the standard KPI required metrics
• Ability to maintain professional communication and remain efficient in a fast-paced environment
• Good problem-solving skills
• Ability to work flexible schedule, including weekends and holidays
• Must be dependable and consistently punctual for all scheduled shifts
• A private home office/workspace suitable for working remotely during scheduled shifts
• Broadband internet (25Mbps download & 5Mbps upload speeds) with the ability to hardwire via an Ethernet cable
• Child/dependent care as necessary during the hours of scheduled shifts

What We Offer

At Blithequark, we offer a range of benefits and opportunities for growth and development. Our full-time colleagues qualify for the following benefits:

• Professional and Personal Growth: Multiple avenues to grow your career, training and development programs available, tuition reimbursement benefits
• Health and Wellness: Health benefits including Medical, Dental, Vision, Disability, and Life Insurance, plus much more
• Savings and Retirement: 401(k) retirement plan with company-matching contributions
• Work-Life Balance: Vacation days & sick days, company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

Why Choose Us?

A career with Blithequark can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

We are committed to diversity and inclusion, and we encourage diverse candidates to apply to this position. We are an Equal Opportunity Employer and welcome applications from minorities, females, veterans, individuals with disabilities, and those with diverse sexual orientations and gender identities.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply to this position. Please submit your application, including your resume/CV, and follow the steps outlined below:

• Step 1: Online application, including resume/CV
• Step 2: Online assessments and Video Interview with Talent Acquisition team
• Step 3: Offer and on-boarding

We look forward to hearing from you and exploring how you can join our team!

Blithequark is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to diversity and inclusion and encourage applications from minorities, females, veterans, individuals with disabilities, and those with diverse sexual orientations and gender identities.

California residents can review their privacy rights here: https://tinyurl.com/CA-Notice

Blithequark is a drug-free workplace.

Blithequark is an Affirmative Action Employer and welcomes applications from diverse candidates.