Experienced Full Stack Chat Support Specialist – Remote Customer Service and Relations

Join the World's Work Marketplace at blithequark

blithequark is a pioneering platform that connects businesses with top talent, fostering flexibility and productivity. We're driven by a mission to create economic opportunities, empowering individuals to build better lives. Every year, our platform facilitates over $2 billion in work, completed by skilled professionals who value the freedom to work anytime, anywhere. As a leader in the industry, we serve a diverse range of clients, from one-person startups to 30% of the Fortune 100.

About the Role

We're seeking a highly skilled and experienced Chat Support Specialist to join our team remotely. As a Chat Support Specialist, you will play a critical role in delivering exceptional customer experiences, resolving queries, and building strong relationships with our clients. This is an exciting opportunity to take your independent career to the next level, working in a dynamic and supportive environment.

Key Responsibilities

• Provide prompt and empathetic responses to customer inquiries, requests, orders, or applications via email, phone, and chat.
• Assist with customer complaints and questions about specific products or services, ensuring timely resolution and escalation when necessary.
• Modify and escalate complaints across multiple communication channels, ensuring seamless customer experience.
• Be the first point of contact and advocate for customers, providing personalized support and solutions.
• Handle a high volume of customer support requests, utilizing excellent writing skills, email etiquette, and CRM/support tool experience.
• Troubleshoot problems and provide effective solutions, ensuring customer satisfaction and loyalty.

Requirements and Qualifications

Essential Qualifications

• Must be over 18 years old with a reliable internet connection.
• No prior experience is required, but prior experience in customer support or chat support is preferred.

Preferred Skills and Experience

• Articulate, personable, and reliable with excellent writing skills and email etiquette.
• 1 year of chat support experience is preferred.
• CRM/support tool experience is a plus.

What We Offer

Career Growth Opportunities

At blithequark, we're committed to helping our professionals grow and develop their skills. As a Chat Support Specialist, you'll have access to ongoing training and support, enabling you to take your career to the next level.

Learning Benefits

We believe in empowering our team members with the knowledge and skills needed to succeed. You'll have access to a range of learning resources, including workshops, webinars, and online courses.

Work Environment and Company Culture

At blithequark, we pride ourselves on fostering a diverse and inclusive community. We value our team members' unique perspectives and experiences, and we're committed to creating a work environment that's supportive, collaborative, and fun. As a remote worker, you'll have the flexibility to work from anywhere, at any time, and be part of a global community of professionals.

Compensation and Benefits

We offer a competitive compensation package, including a range of benefits and perks. As a freelance Chat Support Specialist, you'll have the opportunity to earn a steady income, with the flexibility to choose your own schedule and work at your own pace.

Why Join blithequark?

By joining blithequark, you'll become part of a dynamic and supportive community of professionals. You'll have access to a range of career growth opportunities, learning benefits, and a flexible work environment. Our commitment to diversity, inclusion, and equality ensures that every team member feels valued, respected, and empowered to succeed.

How to Apply

If you're a motivated and experienced customer support professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and we'll be in touch to discuss the next steps.

Equal Opportunities

blithequark is committed to fostering a diverse and inclusive community. We welcome applications from individuals of all backgrounds, ages, and abilities. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Restricted Areas

Please note that blithequark is restricted from conducting business with individuals or entities located or traveling in certain areas, including:

• Iran
• North Korea
• Syria
• Crimea, region of Ukraine
• Cuba
• Individual nationals of Cuba
• Any other country or region restricted by law (this may change occasionally)

Additionally, blithequark does not conduct business with individuals and entities on the Specially Designated Nationals ("SDN") list.

We look forward to welcoming you to our team!