Experienced External Support Engineer – Content Tools and Technical Support at Blithequark

Job Summary

Blithequark is seeking an experienced External Support Engineer to join our team, providing technical support to external content creation teams that utilize the tools developed by our internal development team. As a bridge between content teams and the tools engineering team, you will be the first point of contact for content teams experiencing issues with our tools. Your primary goal will be to filter issues and feedback to the tools team, ensuring seamless communication and efficient problem resolution.

About Blithequark

Blithequark is a leading company in the content creation industry, providing innovative tools and solutions to support the development of high-quality content. Our team is dedicated to delivering exceptional technical support and ensuring that our external partners have the resources they need to succeed. We value collaboration, creativity, and a passion for problem-solving, and we're looking for talented individuals to join our team.

Key Responsibilities

• Provide technical support to external content teams regarding the use of content tools, ensuring that they have the necessary resources to effectively utilize our tools.
• Create reference materials and provide training to get external teams up to speed with our toolset, promoting efficient adoption and minimizing support requests.
• Solve and debug possible issues with tools and workflows to quickly resolve issues for users, ensuring minimal downtime and optimal performance.
• Escalate more complex or problematic issues to the tool development team, working with production to track these issues in JIRA and ensuring that they are addressed in a timely manner.
• Advocate for tools, workflow improvements, and suggestions from external teams, providing valuable insights and feedback to inform our development roadmap.
• Partner with other engineers to develop tools and processes that improve efficiency and quality, driving innovation and excellence in our products and services.
• Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion, ensuring that our products meet the evolving needs of our external partners.
• Exemplify reliability, accountability, and professionalism in all work-related interactions, maintaining a high level of integrity and trust with our external partners.

Essential Qualifications

Education and Experience

• Computer Science or related degree, or equivalent work experience.
• Experience supporting a live service or tool environment, preferably in the content creation industry.

Skills and Abilities

• Ability to read and understand C# code, with a strong foundation in programming principles.
• Good written and verbal communication skills, including experience working with external partners and stakeholders.
• Positive attitude and ability to receive and provide objective and constructive feedback, promoting a culture of continuous improvement.
• Excellent organization skills, with the ability to prioritize and manage numerous requests simultaneously.
• Self-motivating and able to work independently, with minimal supervision.

Preferred Qualifications

Additional Experience and Skills

• Unity 3D game and tool development experience, with a strong understanding of game development principles.
• Experience with Jira, Confluence, or other defect tracking software, with a strong understanding of issue tracking and project management.
• iOS and Android mobile development experience, with a strong understanding of mobile development principles.
• 5 years' experience in delivering production-level code in a professional environment, with a strong track record of success.

Work Environment and Culture

At Blithequark, we value a collaborative and dynamic work environment that encourages creativity, innovation, and growth. Our core hours are 10:00am to 6:00pm CST, and we expect our team members to be available for meetings and discussions during this time. We offer a flexible and remote work arrangement, allowing our team members to work from anywhere and maintain a healthy work-life balance.

Compensation and Benefits

We offer a competitive compensation package that reflects the value you bring to our organization. The overall market range for roles in this area of Blithequark is typically $150,000 - $325,000, depending on experience, skills, and location. We also offer a comprehensive benefits package, including opportunities for professional growth and development, to support your well-being and success.

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to the growth and development of our team members. We offer opportunities for professional growth, mentorship, and training to help you achieve your career goals. Our team members have access to a range of learning resources, including workshops, conferences, and online courses, to support their ongoing development and success.

Why Join Blithequark?

If you're passionate about content creation, technical support, and innovation, we encourage you to apply for this exciting opportunity at Blithequark. As a member of our team, you'll have the chance to work with a talented group of professionals, contribute to the development of cutting-edge tools and solutions, and grow your career in a dynamic and supportive environment.

Don't miss this opportunity to join our team and be part of a company that's shaping the future of content creation. Apply now and take the first step towards a rewarding and challenging career at Blithequark!