Experienced Full Stack Pre-Licensed Customer Service Representative – Remote Insurance Support with Comprehensive Training and Growth Opportunities at Blithequark

Join the Blithequark Team: Where Passion Meets Purpose

Blithequark is a global, digital business services company that delivers advanced, digitally powered solutions to help the world's best brands streamline their operations in meaningful and sustainable ways. With a presence in over 50 states and territories, we operate on a global scale while maintaining a local touch, allowing us to make a positive impact on our communities, clients, and the environment. At Blithequark, we're committed to investing in your future and providing a platform for growth and development.

Unlock Your Potential as a Pre-Licensed Customer Service Representative

We're seeking motivated and customer-focused individuals to join our team as Pre-Licensed Customer Service Representatives. As a key member of our team, you'll have the opportunity to work in a collaborative and engaging environment, interacting with people from diverse backgrounds and resolving complex customer issues. With our comprehensive training program, you'll be well on your way to becoming a licensed insurance agent and advancing your career.

What We Offer

At Blithequark, we're dedicated to providing an exceptional work experience that supports your growth and well-being. Here are just a few benefits you can expect:

• Paid Training: We'll provide a 5-day paid training program to help you prepare for the State Insurance Exam, so you can get paid to study and take the first step towards becoming a licensed insurance agent.
• Competitive Wages: We offer competitive compensation packages that recognize your skills and experience.
• Full Benefits: Enjoy comprehensive benefits, including medical, dental, vision, 401k, and more.
• Paid Time Off: Take time off to recharge and relax, with paid time off and flexible scheduling options.
• Employee Wellness and Engagement Programs: We're committed to supporting your physical and mental well-being, with programs and resources to help you thrive.

Your Responsibilities

As a Pre-Licensed Customer Service Representative, you'll play a critical role in resolving complex customer issues and providing exceptional support to policyholders. Here are some key responsibilities:

• Resolve Complex Consumer Issues: Use excellent decision-making skills and innovation to resolve high-level customer issues and respond to consumer concerns while adhering to company and departmental guidelines.
• Assist Policyholders with Billing Questions: Provide support to policyholders with billing questions and concerns, and help them navigate our systems and processes.
• Support Policyholders with Policy Changes: Assist policyholders with policy changes and provide recommendations to adjust as necessary.
• Collaborate with Colleagues: Work closely with colleagues to resolve customer issues and share knowledge and best practices.

Qualifications

We're looking for motivated and customer-focused individuals who are inspired to deliver exceptional results. Here are some key qualifications:

• 6 Months Customer Service Experience: Minimum 6 months of customer service experience, with a strong track record of resolving complex customer issues.
• Over 18 Years of Age: You must be at least 18 years old to apply.
• Ability to Type 25 WPM: You should be able to type at least 25 words per minute.
• High School Graduate or GED: You must have a high school diploma or equivalent.
• Comfort with Desktop Computer Systems: You should be comfortable working with desktop computer systems and software applications.
• Proven Oral and Written Communication Skills: You should have excellent oral and written communication skills, with the ability to communicate effectively with customers and colleagues.

Preferred Qualifications

We also prefer candidates with the following qualifications:

• 6 Months Call Center Experience: Previous experience working in a call center environment is preferred.
• Logical Problem-Solving Skills: You should have strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
• Availability to Work Various Shifts: You should be available to work various shifts, including evenings and weekends.
• Ability to Use Windows Operating Systems: You should be comfortable working with Windows operating systems.
• Organization and Work Prioritization Skills: You should have strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.

Work from Home Requirements

As a remote employee, you'll need to meet the following requirements:

• Internet Connection Requirements: You should have a reliable internet connection with a minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps.
• Clean and Quiet Workspace: You should have a clean and quiet workspace that is free from distractions and interruptions.

Our Culture and Values

At Blithequark, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that is conducive to happiness and a healthy work-life balance.

Career Growth Opportunities

At Blithequark, we offer opportunities for career growth and advancement. Our employees have the chance to develop new skills, take on new challenges, and advance in their careers. We're committed to supporting your growth and development, and we offer a range of training and development programs to help you achieve your goals.

Why Join Blithequark?

At Blithequark, we're passionate about delivering exceptional results and making a positive impact on our communities. We're committed to providing a workplace that is supportive, inclusive, and engaging. Here are just a few reasons why you should consider joining our team:

• Global Presence: We're a global company with a presence in over 50 states and territories.
• Comprehensive Training: We offer comprehensive training programs to help you develop new skills and advance in your career.
• Competitive Compensation: We offer competitive compensation packages that recognize your skills and experience.
• Opportunities for Growth: We offer opportunities for career growth and advancement, with a range of training and development programs to help you achieve your goals.

How to Apply

If you're passionate about delivering exceptional results and making a positive impact, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!