Experienced Implementation Advisor - Partner & Customer Service for Remote US Operations

Join the Team at blithequark: Where Service Meets Innovation

At blithequark, we're dedicated to crafting a unique experience that goes beyond just serving coffee - we're about creating connections and a sense of community. As a leader in the industry, we're on the lookout for talented individuals who share our passion for service and excellence. As an Implementation Advisor on our Partner & Customer Service team, you'll play a crucial role in shaping the experience of our partners and customers.

About blithequark

From its inception, blithequark has been driven by a mission to celebrate more than just coffee. We're about fostering a culture of connection, community, and service. Our company is built on the principles of developing extraordinary leaders who are guided by their commitment to others. As a part of our team, you'll be contributing to a legacy that values service, innovation, and the well-being of our partners and customers.

Job Summary

We're seeking an experienced Implementation Advisor to join our Partner & Customer Service team. In this role, you'll be instrumental in planning, developing, and implementing processes that deliver an exceptional partner and customer experience. Your focus will be on continuous improvement activities that enable our contact centers to efficiently and effectively resolve partner and customer issues.

Key Responsibilities:

• Create and implement strategies for process changes to ensure quality, prioritization, and operational feasibility before rollout, delivering programs, products, or systems that support partner and customer experience.
• Collaborate with key stakeholders on implementation projects that impact partners and customers, collecting and communicating project and operational data to identify trends and support decision-making.
• Lead cross-functional process improvement initiatives targeting key performance indicators for the contact centers, collaborating on documenting improved process flows validated by process success metrics.
• Maintain documentation standards and templates for contact center materials based on industry-standard best practices, ensuring all documentation is formatted and maintained appropriately.

Requirements

Essential Qualifications:

• Ability to communicate clearly and concisely, both orally and in writing.
• Strong analytical skills.
• Ability to lead others.
• Ability to work cross-functionally and in a matrixed organization.
• Ability to assess the impact of change and develop processes to ensure effective implementation and user acceptance of new processes, products, procedures, or methods.
• Ability to establish and maintain effective working relationships across all levels of the organization.
• Skill in applying project management methodology.
• Ability to lead moderately complex processes and projects.

Preferred Qualifications:

• Lean/Six Sigma experience.

What We Offer

At blithequark, we're committed to the well-being and growth of our partners. Here are some of the benefits you can look forward to:

Comprehensive Benefits Package:

• Medical, dental, vision, basic, and supplemental life insurance, and other voluntary insurance benefits for you and your family.
• Short-term and long-term disability.
• Paid parental leave.
• Family expansion reimbursement.
• Paid vacation from date of hire.
• Sick time (accrued at 1 hour for every 25 hours worked).
• Eight paid holidays.
• Two personal days per year.

Retirement and Financial Benefits:

• Eligible participation in a 401(k) retirement plan with employer match.
• Discounted company stock program.
• Equity program.
• Incentivized emergency savings.
• Financial well-being tools.

Education and Growth:

• 100% upfront tuition coverage for a first-time bachelor's degree through our partnership with Arizona State University's online program.
• Student loan management resources.
• Access to other educational opportunities.
• Backup care and DACA reimbursement.

Work Environment:

• Flexible workplace that allows for hybrid work, with the option to work remotely up to two days per week if you live in the greater Seattle area.

How We Value Our Partners

At blithequark, we believe in fostering a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We're committed to creating an environment where everyone can thrive and grow. We encourage applications from people of color, women, LGBTQIA+, veterans, and persons with disabilities.

Compensation

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.

How to Apply

If you're passionate about service, innovation, and making a difference, we want to hear from you! Apply today to join our team as an Implementation Advisor and be a part of shaping the future of blithequark.

blithequark is an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.