**Experienced Senior Statistics Architect – Voice of the Customer Method Transformation and Innovation**

At blithequark, we're committed to fostering a culture where every colleague feels seen, heard, and valued. Our organization values integrity, teamwork, and a passion for delivering exceptional customer experiences. As a Senior Statistics Architect, you'll play a pivotal role in transforming and innovating our Voice of the Customer (VOC) method, driving business growth, and ensuring data-driven decision-making. **Join the blithequark Crew and Lead the Way** With over 5 million surveys received from clients each year across the consumer, business, and service provider sectors, our Customer Listening Team is responsible for implementing the Stop-to-Give-Up Voice of the Customer technique. This technique involves designing and programming customer experience surveys, including 40+ studies translated into over 10 languages and deployed in more than 20 countries. As a Senior Statistics Architect, you'll work closely with product and process owners, Qualtrics specialists, and the Agile Technology team to drive innovation and transformation. **Key Responsibilities:** * Collaborate with utility teams to outline, develop, and capture business needs, ensuring seamless integration with our Cornerstone Large Data Platform. * Grow your knowledge of Voice of the Customer methods and leverage them to inform and transform data within the Cornerstone platform. * Design and build robust data model architecture to facilitate efficient data processing and standardized metric definitions. * Develop and implement large-scale statistics and batch/real-time analytical solutions using transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring high-quality and accuracy through intensive testing at various use case levels. * Provide guidance to enhance competencies and drive efficiency in computing programs using massive data ecosystems. * Power consumer tale evaluation and elaboration, design and development of software programs, testing, and builds automation tools. * Proactively identify and automate repetitive tasks to improve productivity and efficiency. * Work closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC Stop-to-Give-Up technique. **Essential and Preferred Qualifications:** * Hands-on experience with Hive/Hadoop, PySpark, Python, shell scripting languages, development life cycle management, and troubleshooting understanding for data-driven tasks for a span of no less than 3+ years. * Ability to collaborate actively with dating managers/product owners to translate functional requirements into technical deliverables. * Familiarity with Agile methodologies, where small increments of a product are introduced at regular intervals to business groups. * Strong understanding of data modeling, data warehousing, and business intelligence concepts. * Experience with data visualization tools and techniques. * Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams. **Skills and Competencies:** * Strong analytical and problem-solving skills, with the ability to think critically and creatively. * Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams. * Strong understanding of data modeling, data warehousing, and business intelligence concepts. * Experience with data visualization tools and techniques. * Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines. * Strong attention to detail and ability to maintain high-quality standards. **Career Growth Opportunities and Learning Benefits:** * Opportunities for career growth and professional development, with a focus on continuous learning and skill enhancement. * Access to training programs, workshops, and conferences to stay up-to-date with industry trends and best practices. * Collaborative and dynamic work environment, with a focus on teamwork and knowledge sharing. * Recognition and rewards for outstanding performance and contributions to the organization. **Work Environment and Company Culture:** * Flexible work arrangements, including hybrid, onsite, or remote options, depending on position and business needs. * Generous paid parental leave policies, depending on location. * Free access to international on-site online wellness facilities staffed with nurses and doctors, depending on location. * Confidential counseling support through our Wholesome Minds application. * Opportunities for career growth and professional development, with a focus on continuous learning and skill enhancement. **Compensation, Perks, and Benefits:** * Competitive base salaries and bonus incentives. * Support for economic, physical, and mental well-being, including retirement planning. * Generous paid parental leave policies, depending on location. * Free access to international on-site online wellness facilities staffed with nurses and doctors, depending on location. * Confidential counseling support through our Wholesome Minds application. * Opportunities for career growth and professional development, with a focus on continuous learning and skill enhancement. **Join the blithequark Crew Today!** If you're a motivated and experienced Senior Statistics Architect looking to drive innovation and transformation, we encourage you to apply for this exciting opportunity. At blithequark, we're committed to fostering a culture of excellence, teamwork, and customer-centricity. Join us in shaping the future of data-driven decision-making and delivering exceptional customer experiences. Apply Now! For more job opportunities, please click here! Apply for this job