Experienced Product Manager - Content Moderation and User Reporting Tooling for Community Health

Introduction to Twitch and Our Mission

Twitch is the world's largest live streaming service, boasting a diverse range of global communities centered around gaming, entertainment, music, sports, cooking, and more. Our platform is where thousands of communities come together every day, united by their passions and interests. At Twitch, we're deeply committed to fostering a culture of excellence, collaboration, and community, both within our organization and among our users. We believe in empowering live communities and are on a quest to create a safe, engaging, and connected experience for all our users.

About Our Team and the Role

Our Community Team is at the heart of what makes Twitch unique, responsible for a wide array of product areas that impact the creator, viewer, and moderator journeys on our platform. As a vital part of this team, the Community Health division plays a crucial role in building products and solutions that protect our viewers and creators from harm. We're now seeking an experienced Product Manager to lead content moderation, user reporting, and enforcement tooling for the Community Health organization. This role requires a product leader with a proven track record of leading product initiatives from concept to successful launch, possessing high levels of customer obsession, strong technical judgment, and the ability to build scalable processes and products.

Key Responsibilities

• Lead the development and execution of a bold, customer-focused product strategy and vision for Community Health, ensuring our content moderation tooling meets the needs of our users.
• Collaborate closely with cross-functional teams, including engineering, science, policy, operations, and business stakeholders, to define and execute a product roadmap.
• Work back from our customers by learning from their feedback, behavioral measurements, and other data sources to identify pain points and ensure we are building the right features over time.
• Monitor key performance indicators (KPIs) and analyze metrics to measure the impact of feature releases, identify areas for improvement, and drive optimization.
• Contribute to engineering discussions around technology decisions and strategy related to a product.
• Collaborate with other teams at Twitch and Amazon to elevate our overall safety tooling and content moderation experience.
• Own your launches by partnering with engineering, marketing, and other teams to maximize the outcomes of your team's work.

Essential Qualifications

To be successful in this role, you will need:

• 3+ years of work experience as a Product Manager, with experience building consumer products.
• A strong track record of launching products with tangible results in the Trust and Safety or Enterprise SaaS space.
• Experience with developing and setting metrics for success in the product space.
• The ability to drive clarity while balancing multiple perspectives and stakeholders.
• Comfort diving into ambiguous technical problems, working closely with engineering teams.
• The ability to communicate complex technical concepts to a variety of audiences.
• Experience drawing relevant insights from ambiguous data.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• MS or MBA in a technology or business-related field.
• Experience working in software development or engineering.
• Familiarity with Twitch, either as a viewer or creator (or both!).

Skills and Competencies

The ideal candidate will possess a unique blend of technical, business, and interpersonal skills, including:

• Strong product management skills, with the ability to lead cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders.
• Technical acumen, with the ability to understand and contribute to technical discussions.
• Data analysis skills, with the ability to draw insights from complex data sets.
• Strategic thinking, with the ability to develop and execute a product vision.
• Collaboration and teamwork, with the ability to work effectively with others to achieve common goals.

Career Growth Opportunities and Learning Benefits

At Twitch, we're committed to the growth and development of our employees. As a Product Manager on our Community Health team, you'll have the opportunity to:

• Work on complex, high-impact projects that drive real results for our users.
• Collaborate with experienced professionals in a variety of fields, including engineering, science, and policy.
• Develop your skills and expertise in product management, with opportunities for mentorship and training.
• Contribute to the development of our company culture, with opportunities to participate in employee resource groups and other initiatives.

Work Environment and Company Culture

At Twitch, we're proud of our unique and dynamic company culture. As a remote-friendly company, we offer the flexibility to work from a variety of locations, including San Francisco, CA; Seattle, WA; New York, NY; or remote within the US with West Coast (PST) hours. Our culture is built around the values of community, collaboration, and excellence, with a focus on empowering live communities and creating a safe, engaging, and connected experience for all our users.

Compensation, Perks, and Benefits

We offer a competitive salary range of $116,300 - $201,100 USD per year, depending on experience and location. In addition to our competitive salary, we offer a range of perks and benefits, including:

• Medical, Dental, Vision & Disability Insurance.
• 401(k) matching.
• Maternity & Parental Leave.
• Flexible PTO.
• Amazon Employee Discount.

Conclusion

If you're a motivated and experienced product manager looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Product Manager on our Community Health team, you'll have the chance to make a real impact on our users and contribute to the development of our company culture. Don't hesitate - apply today and let's build the future together!

We Want to Hear From You!

Apply now and take the first step towards an exciting and rewarding career at Twitch. We can't wait to hear from you!