Manager Customer Experience Journey Strategist - Transforming Business Communications at blithequark

Unlock Your Potential as a Customer Experience Journey Strategist at blithequark

At blithequark, we're not just a company - we're a human network that reaches across the globe, working behind the scenes to transform the way we connect. We're a team of innovators, thinkers, and doers who believe that listening is where learning begins. If you're fueled by purpose and powered by persistence, we invite you to explore a career with us and discover the fulfillment that comes with being part of our dynamic team.

About blithequark

blithequark is a leading provider of technology and communications services, striving to make an impact and move the world forward. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our team is dedicated to enhancing great customer experiences, and we're looking for a growth-oriented professional to join our Customer Experience Team as a Manager Customer Experience Journey Strategist.

Job Overview

As the Manager Customer Experience Journey Strategist for blithequark's Business Group's Customer Experience Team, you will be a critical driver in our work to enhance customer experiences for business communications. You'll lead communication strategies to manage the end-to-end customer experience for Business Markets and Global Enterprise and Public Sector, acting as a central point of contact for building and refining orchestration journeys for transactional and non-marketing communications.

Key Responsibilities

• Own the end-to-end transactional journey work, logic sequencing, and touchpoint strategy for transactional and other omnichannel communications for business customers.
• Build, map, and analyze customer journeys, identifying gaps and implementing planned recommendations to drive NPS and churn/growth goals for the CRM team.
• Drive transformation by leading design and flow improvements, incorporating customer data and business insights for a superior customer experience.
• Possess understanding of direct marketing best practices across key tactics (email, direct mail, SMS, digital banners, and campaigns) to influence communication journeys from purchases, legal, and compliance events.
• Work closely with agency and other creative partners in the design, build, and testing for emails, SMS, and other ad-hoc communications, ensuring standards and system classifications are met aligned with future platform migration efforts.
• Work across cross-functional teams in leading design thinking and brainstorming exercises to influence the overall CX comms blueprint and touchpoint strategy.

Essential Qualifications

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Experience in marketing and/or digital marketing to business customers.
• Experience in executing on marketing communications, including Email, SMS, and/or Push Notifications.
• Program delivery and execution experience.

Preferred Qualifications

• AEM (Adobe Experience Manager) experience.
• Agency experience.
• Digital Marketing/Customer experience certification.
• Working knowledge of Adobe, Marketo, Pega tools.

We're committed to diversity and inclusion, and we encourage applicants from all backgrounds. If you don't meet every "preferred" qualification listed above, we still encourage you to apply.

What We Offer

At blithequark, we're proud to offer a comprehensive benefits package designed to help you move forward in your career and in areas of your life outside of work. Our benefits include:

• Health and wellness benefits.
• Short-term incentives.
• 401(k) Savings Plan.
• Stock incentive programs.
• Paid time off.
• Parental leave.
• Adoption assistance.
• Tuition assistance.
• Other incentives.

Our compensation range for this position is between $94,000.00 and $175,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more.

Work Environment

This is a hybrid role, with a defined work location that includes work from home and assigned office days set by your manager. You'll have the flexibility to work from home while still being connected to our team and culture.

Why Join blithequark?

At blithequark, we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. By joining our team, you'll have the opportunity to:

• Work on exciting projects that drive business growth and customer satisfaction.
• Develop your skills and expertise in a dynamic and supportive environment.
• Collaborate with cross-functional teams to drive innovation and transformation.
• Be part of a company that's committed to making a positive impact on the world.

Conclusion

If you're a motivated and creative professional looking to make a difference in the world of customer experience, we encourage you to apply for this exciting opportunity at blithequark. With our comprehensive benefits package, flexible work environment, and commitment to diversity and inclusion, we're confident that you'll find a fulfilling career with us. Apply now and join our team of innovators and thinkers who are shaping the future of customer experience!