Experienced Air Customer Service Agent – Remote US Role for Delivering Exceptional Travel Experiences

Introduction to blithequark

At blithequark, we are passionate about providing unforgettable travel experiences to our guests. As a leader in the travel and hospitality industry, we are committed to delivering exceptional service, ensuring that every interaction with our brand is nothing short of extraordinary. We believe that our people are the key to our success, and we are looking for talented and dedicated individuals to join our team. If you are a customer-focused and travel-savvy professional looking for a new challenge, we invite you to explore this exciting opportunity to become an Air Customer Service Agent at blithequark.

Job Overview

As an Air Customer Service Agent at blithequark, you will play a vital role in providing support to our guests, travel agents, and internal stakeholders. You will be responsible for handling phone calls, chat messages, emails, and voicemails related to air travel issues, responding to queries, and resolving problems in a timely and professional manner. Your expertise in air travel and customer service will be essential in delivering exceptional experiences and ensuring that our guests' needs are met.

Key Responsibilities

• Answer phone calls, chat messages, and respond to emails and voicemails related to air travel issues, providing accurate and prompt resolutions.
• Amend major schedule changes, perform ticketing activities, such as issuance, refunds, and exchanges, and track incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares.
• Realign pricing within PNR to collect additional money outside final payment and certify all air tickets issued for passengers taking a flight by updating the ticket match exception report.
• Assign ancillary services to guests when requested and process guest entertainment, crew executive travel, VIP requests, and provide downline communication to port agents, hotels, and ground transportation.
• Research air schedules booked for crew outside of budget and process last-minute crew changes in regards to air accommodations.
• Provide next port protection coverage (flight re-accommodation) to accommodate passengers when needed and communicate effectively with customers, co-workers, and management to reduce communication-related work errors.
• Consistently deliver on commitments to external and internal customers to drive customer satisfaction and demonstrate commitment through behaviors and performance that are aligned with our core values.
• Exhibit integrity, fairness, and professionalism in everyday conduct and perform any additional duties as assigned by leadership.

Requirements and Qualifications

To be successful in this role, you will need to have experience in the travel and hospitality industry, preferably in a high-volume call center environment. You should be proficient in Microsoft Word, Excel, and Outlook, with excellent phone and customer service skills. The ability to communicate effectively with travel suppliers, port agents, crew members, employees, other departments, and management is essential.

Essential Qualifications

• Experience in the travel and hospitality industry and in a high-volume call center environment.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent phone and customer service skills.
• Ability to communicate effectively with travel suppliers, port agents, crew members, employees, other departments, and management.
• Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing.
• Must be legally authorized to work in the United States.

Preferred Qualifications

• Previous experience working with air travel reservations and ticketing systems.
• Familiarity with cruise line operations and travel industry practices.
• Strong problem-solving and analytical skills, with the ability to think critically and outside the box.
• Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As an Air Customer Service Agent, you will have access to training and professional development opportunities, including tuition reimbursement and professional certification programs. You will also have the opportunity to work with a talented and dedicated team, sharing knowledge and best practices to deliver exceptional results.

Work Environment and Company Culture

At blithequark, we pride ourselves on our strong company culture, which is built on our core values of integrity, fairness, and professionalism. We believe in creating a work environment that is inclusive, supportive, and empowering, where our employees can thrive and grow. As an Air Customer Service Agent, you will be working remotely, with the flexibility to manage your schedule and workload. You will also have access to a range of benefits, including cruise and travel privileges, health benefits, 401(k), and employee stock purchase plan.

Compensation and Benefits

At blithequark, we offer a competitive compensation package, with a base hourly range of $15.91 to $21.49. We also offer a range of benefits, including cruise and travel privileges, health benefits, 401(k), and employee stock purchase plan. You will also have access to training and professional development opportunities, including tuition reimbursement and professional certification programs.

Conclusion

If you are a customer-focused and travel-savvy professional looking for a new challenge, we invite you to apply for the Air Customer Service Agent role at blithequark. With your expertise in air travel and customer service, you will play a vital role in delivering exceptional experiences to our guests. Join our talented and dedicated team and take advantage of the opportunities and benefits that we offer. Apply now and start your journey with blithequark!