Customer Service Representative - Empowering Customer Experience through Exceptional Service and Support at blithequark

Join a Dynamic Team that Embodies a "Work Hard, Play Hard" Attitude

Are you looking for a company that not only challenges you but also empowers you to grow and be your best self? At blithequark, we're passionate about what we do, and our enthusiasm is contagious. We're a team of dedicated professionals who roll up our sleeves to get the job done, always striving to improve our products, processes, and services. If you're excited about being part of a company that values details, creativity, and resourcefulness, you're in the right place.

About Us

blithequark is a second-generation family-owned business that takes pride in manufacturing and selling high-quality products. Our commitment to excellence extends beyond our products to the way we treat our employees, manufacturers, and customers - our extended family. We stand behind them 100%, pushing ourselves to deliver great value in both product and service. Our core values are the foundation of our business, guiding our decisions and actions.

Job Summary/Objective

As a Customer Service Representative at blithequark, you will be the face of our company, interacting with customers, addressing inquiries, resolving issues, and facilitating order transactions. Your role is crucial in providing an outstanding customer experience, and we're looking for someone who is passionate about delivering exceptional service and support.

Key Responsibilities

• Interacts with customers via phone, email, or online chat to provide timely and precise communication, ensuring an outstanding customer experience.
• Collects and enters orders for our products, ensuring accuracy and efficiency.
• Fields customer questions and concerns, developing resolutions and ensuring appropriate actions are taken.
• Manages the flow of sales orders for internal sales partners, confirming accuracy and maintaining customer records in CRM and other business systems.
• Establishes and maintains effective working relationships with internal and external organizations, groups, team members, and individuals.
• Assists with various projects and other duties as needed, demonstrating flexibility and a willingness to adapt.

Essential Qualifications

To succeed in this role, you'll need:

• Excellent communication skills, including active listening with attention to detail.
• A service-oriented mindset, with the ability to perform in a fast-paced environment.
• Proficiency in Microsoft Office Suite, with the ability to learn new software.
• The ability to learn from and adapt to customer service trends based on customer communication and feedback.
• A calm and professional demeanor in all situations.
• The ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders.

Preferred Qualifications

While not required, experience with:

• CRM, ERP, and warehouse management systems is a plus.
• Zendesk and Asana is desirable.

What We Offer

At blithequark, we believe in treating our employees like family. Our full-time employees enjoy:

• Paid health insurance, life insurance, and a 401(k) retirement plan.
• Paid time off, paid holidays, and commuter bus passes.
• Continual education through ongoing off-site training and you-pick classes.
• Discounts to retailers, tickets to local sporting events, and paid volunteer opportunities.
• A flexible schedule and the ability to work from home.
• Professional development assistance and opportunities for growth.

Work Environment

This is a remote position, allowing you to work from the comfort of your own home. We're looking for someone who is self-motivated and disciplined, with excellent communication skills and the ability to work independently.

Physical Demands

This is largely a sedentary role, requiring you to talk, write, and listen. While some lifting may be required during set up and tear down of trade shows, this is minimal, and you'll be required to lift up to 50 pounds.

Career Growth Opportunities

At blithequark, we're committed to helping our employees grow and develop in their careers. With our open-book management methodology, you'll have insight into the company's inner workings and be able to participate in quarterly strategic planning. We're looking for someone who is eager to learn and take on new challenges.

Compensation and Benefits

The hourly rate for this position is $20.00 per hour. We're offering a comprehensive benefits package, including health, dental, and vision insurance, a 401(k) retirement plan, and paid time off.

Conclusion

If you're a customer service professional looking for a company that values its employees and customers, we want to hear from you. At blithequark, we're passionate about delivering exceptional customer experiences, and we're looking for someone to join our team. Apply today to become a part of our dynamic team and start your journey to a rewarding career.