Customer Care Specialist II - Outbound Call Center Expert for blithequark's Remote Team

Join blithequark's Dynamic Team as a Customer Care Specialist II

At blithequark, we're revolutionizing the way businesses interact with their customers. As a leader in the industry, we're committed to delivering exceptional service and support to our clients. We're now seeking a highly skilled and experienced Customer Care Specialist II to join our outbound call center team, working remotely with a talented group of professionals.

About the Role

As a Customer Care Specialist II at blithequark, you'll play a critical role in ensuring our customers receive the highest level of service. Under general supervision, you'll be responsible for a range of key functions that drive customer satisfaction and loyalty. Your primary focus will be on responding to customer inquiries, resolving issues, and providing expert support via email, phone, and other channels.

Key Responsibilities

• Respond to email messages, faxes, and service tickets in a timely and professional manner.
• Engage with customers to understand their needs and provide personalized support.
• Respond to inquiries on vehicle titling and registration processes for various dealers, state motor vehicle agencies, customers, and clients.
• Make outbound calls to dealers and state motor vehicle agencies (DMVs) to obtain vehicle title status.
• Utilize blithequark's proprietary software for research, data entry, and account follow-up activity.
• Follow instructions and maintain workflow standards to ensure productivity and quality.
• Achieve production and quality goals, with a focus on continuous improvement.
• Adhere to all blithequark policies and procedures, ensuring compliance and integrity.

Essential Qualifications

To succeed in this role, you'll need a strong foundation in customer service and a passion for delivering exceptional results. The ideal candidate will have:

• A High School Diploma/GED and 3 years' experience in a related field; OR a degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years' experience in a related field.
• At least 1 year of experience in a customer service position, with a proven track record of success.
• Excellent verbal and written communication skills, with the ability to craft clear and concise responses.
• Proficiency in operating a PC, telephone, fax, scanner, and photocopier.
• Intermediate knowledge of PC software applications, including MS Office, Excel, and Outlook.
• Data entry skills, with the ability to type 35 WPM or greater at 99.6% accuracy.

Preferred Qualifications

While not essential, the following skills and experience will give you a competitive edge:

• Knowledge of client requirements for DMV and related documents.
• Familiarity with various state DMV forms and their usage by blithequark.
• Experience with blithequark's proprietary software (or similar systems).
• Knowledge of state abbreviations and geographic locations.

Work Environment and Culture

At blithequark, we're committed to creating a positive and inclusive work environment. As a remote team member, you'll enjoy the flexibility and autonomy to work from anywhere. However, you'll need to be able to:

• Perform routine and repetitive production work.
• Sit for long periods of time, with regular breaks.
• Work with computer screens for extended periods, taking steps to minimize eyestrain.
• Adapt to a variable shift schedule, with some overtime available.

We're proud of our company culture, which values collaboration, innovation, and customer satisfaction. As a Customer Care Specialist II, you'll be an integral part of our team, contributing to our mission and vision.

Career Growth and Development

At blithequark, we're committed to helping our team members grow and develop their skills. As a Customer Care Specialist II, you'll have opportunities to:

• Advance your career within the company, with potential promotions to senior roles.
• Develop your skills and expertise through training and professional development programs.
• Take on new challenges and responsibilities, expanding your role and impact.

Compensation and Benefits

blithequark offers a competitive compensation package, including a salary, benefits, and perks. While we can't disclose specific details here, we can assure you that our rewards and recognition programs are designed to attract and retain top talent.

Join Our Team

If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Care Specialist II at blithequark, you'll be part of a dynamic team that's shaping the future of customer service. Don't miss out on this chance to join our remote team and start a rewarding new chapter in your career.

Apply now and take the first step towards a fulfilling career at blithequark!