Experienced Customer Service Sales Representative - Inbound and Outbound Calls, Client Relationship Building, and Technical Support

Join the Team at blithequark: Where Experience is Everything

Are you a customer-centric professional looking for a dynamic work environment that fosters growth, learning, and innovation? Look no further than blithequark! We're a global organization that's redefining the way we approach customer experience, and we're on the hunt for talented individuals like you to join our team. As a Customer Service Sales Representative, you'll have the opportunity to work with clients via inbound and outbound calls, as well as through the internet, providing top-notch support and resolving routine problems with our products or services.

About blithequark

At blithequark, we're committed to creating a workplace that's #DifferentByDesign. Our culture is built around the idea that experience is everything, and we're dedicated to providing endless learning opportunities, sustainable career development, and an employee-centric environment that supports your growth and well-being. As a member of our team, you'll be part of a global organization that's passionate about delivering exceptional customer experiences and driving business success.

Job Summary

We're looking for a Customer Care Expert to join our team of delivery experts, who will play a key role in managing functions aimed at developing strategic growth opportunities for both our clients and business owners. As a Customer Service Sales Representative, you'll be responsible for implementing business processes that align with committed standards and service level agreements, while providing exceptional customer service and support.

Key Responsibilities

• Build Positive Relationships: Utilize different communication platforms to engage with clients or business owners, building strong relationships and providing personalized support.
• Knowledge Source: Serve as a knowledge source for existing processes and contribute to the development of new business strategies that drive growth and innovation.
• Customer Champion: Be a champion in addressing customer needs, providing technical support, sales, and other business-to-business functions that meet or exceed client expectations.
• Research and Analysis: Perform necessary research and analysis to provide proper resolution and ensure quality of services rendered, while identifying opportunities for process improvements.
• Collaboration: Coordinate with internal and external departments to maximize available resources and convert each client interaction into potential growth opportunities for the business.
• Additional Functions: Complete other related functions depending on business needs, while maintaining a flexible and adaptable approach to changing priorities.

Essential Qualifications

• Working Experience: At least one (1) year of related working experience in a BPO setup or similar industries, with a proven track record of providing exceptional customer service and support.
• Business Communication Skills: Demonstrates excellent business communication skills, both verbal and written in English, with the ability to engage in consultative conversations and connect with clients or business owners in a professional manner.
• Customer Service Skills: Excellent customer service skills, with the ability to provide personalized support and resolve routine problems in a timely and effective manner.
• Technical Knowledge: Basic technical knowledge is required, with the ability to understand and articulate technical concepts related to basic IT technologies.

Preferred Qualifications

• Industry Standard Certifications: Industry standard certifications are preferred but not required, particularly for technical positions.
• Microsoft Office Tools: Intermediate to advanced proficiency with Microsoft Office tools, including Outlook, Excel, Word, and other applications.
• Shifting Schedules: Amenable to work on shifting schedules and be assigned in the account location, with a flexible approach to changing priorities and deadlines.

What We Offer

At blithequark, we're committed to providing a work environment that's supportive, inclusive, and rewarding. As a member of our team, you can expect:

• Competitive Compensation: A competitive salary and benefits package that recognizes your value and contributions to our organization.
• Career Growth Opportunities: Opportunities for career growth and development, with a focus on sustainable career development and learning benefits.
• Employee-Centric Environment: An employee-centric environment that prioritizes your well-being, growth, and success.
• Innovative Culture: A culture that's innovative, dynamic, and supportive, with a focus on delivering exceptional customer experiences and driving business success.

Location and Language Requirements

Our office is located in PHL Quezon City - Tera Tower 11th Floor. We're looking for candidates who are fluent in English and have excellent communication skills.

Time Type and Last Updated

This is a full-time position, and our job posting was last updated on 2024-07-25.

Ready to Join the Team?

If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, and we'll be in touch soon to discuss your qualifications further.