Experienced Full-Time Customer Service Representative – Premium Apparel and Fashion Industry for Opening Shift at Blithequark

About Blithequark

Welcome to Blithequark, the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering of over 45,000 apparel, footwear, accessories, and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established, and owned brands. With 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and redefining fashion retail for the 21st century.

Our Culture and Values

At Blithequark, we are a team of over 1,000 dynamic individuals based out of Cerritos, California, motivated by getting the company to the next level. We are looking for high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep Blithequark a company where inspired people will always thrive. Our team members have a thirst for creativity and a passion for making Blithequark the top e-commerce brand in the world.

Job Summary

We are seeking an experienced Full-Time Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of Blithequark, providing exceptional support to our customers via inbound calls, chats, SMS, and emails. You will be representing Blithequark in a way that is consistent with our organizational values, and we obsess over our customers! If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply.

Main Responsibilities

• Answering inbound telephone calls and providing excellent customer support
• Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
• Researching and resolving complaints to ensure customer retention and satisfaction
• Following up on all written correspondence and escalating to customer service manager on duty as necessary
• Coordinating and following up with other departments to ensure problem resolution and working together with other customer service team members to promote an environment of customer satisfaction

Requirements

Essential Qualifications

• High School Diploma
• Experience with Microsoft Word and Excel
• Type 50+ words per minute
• Ability to work in a team environment
• Ability to give and receive honest and direct feedback
• Strong customer orientation with desire and willingness to help
• Strong verbal and written communication skills
• Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
• Knowledge of apparel construction and fabrication and various fashion categories
• Ability to work required overtime when business needs warrant
• Schedule flexibility as shifts can change based on needs of our customers

Preferred Qualifications

• 1+ years in Customer Service, help desk, or call center experience
• Type 60+ words per minute
• Working knowledge of website navigation

Remote Work Requirements

• Ability to work autonomously in a virtual environment
• Must be reachable and available by telephone, email, and instant message during work hours
• Ability to meet set productivity standards on an ongoing basis
• Must have a dedicated quiet and distraction-free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
• Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
• Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)

What We Offer

At Blithequark, we offer a dynamic and fast-paced work environment with opportunities for growth and development. Our team members are motivated by getting the company to the next level, and we are committed to keeping Blithequark a company where inspired people will always thrive.

Compensation and Benefits

A reasonable estimate of the current base hourly/salary range for this role is $18.00 per hour to $20.00 per hour. We also offer a comprehensive benefits package, including:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Flexible work arrangements, including remote work options
• Collaborative and dynamic work environment

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, and we will be in touch with you soon.

Conclusion

At Blithequark, we are passionate about delivering an exceptional customer experience and redefining fashion retail for the 21st century. We are looking for talented individuals who share our passion and values. If you are excited about the opportunity to join our team, we encourage you to apply. We look forward to hearing from you!