Experienced Customer Service Team Manager - Hybrid Work Environment - San Antonio, TX - Exceptional Leadership & Customer Experience

Join the Team at blithequark: Where Exceptional Customer Experience Meets Outstanding Leadership

blithequark is a leading equity REIT with a long-term track record of developing, redeveloping, acquiring, and managing distinctive apartment homes in some of the best U.S. markets. We're committed to creating a better way to live, and we're looking for a talented Customer Service Team Manager to join our team in San Antonio, TX. As a hybrid work position, this role offers the flexibility to work from home and in the office, providing the best of both worlds.

About blithequark

At blithequark, we pride ourselves on our purpose-driven culture, focusing on creating value for our customers, investors, and associates. Our commitment to integrity, caring, and continuous improvement drives everything we do. We're a company that values diversity, inclusivity, and employee growth, offering a range of benefits and opportunities for professional development.

The Role: Customer Service Team Manager

As a Customer Service Team Manager at blithequark, you will play a critical role in leading a team of customer service representatives, ensuring exceptional customer experiences, and driving business results. This is a unique opportunity to leverage your leadership skills, customer service expertise, and passion for creating a better way to live.

Key Responsibilities:

• Lead and manage a team of customer service representatives in a hybrid work environment, providing coaching, training, and guidance to ensure exceptional customer experiences.
• Develop and implement customer service strategies, processes, and procedures to drive business results and improve customer satisfaction.
• Analyze customer feedback, identify trends, and make data-driven decisions to improve customer experience and resolve issues.
• Collaborate with cross-functional teams, including sales, marketing, and operations, to ensure alignment and effective communication.
• Manage and resolve complex customer complaints, escalations, and issues in a timely and professional manner.
• Develop and maintain metrics, reports, and dashboards to track customer service performance, identify areas for improvement, and make recommendations for change.
• Provide regular feedback, coaching, and development opportunities to team members to enhance their skills and performance.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Requirements:

To be successful in this role, you will need:

• A minimum of two years of supervisory experience in a contact call center or shared services center, or fast-paced office operations environment.
• A high school diploma or equivalent (GED) and some college preferred.
• Proven customer service knowledge and ability to deliver exceptional customer experiences.
• Experience in coaching and training team members.
• Ability to supervise remote team members.
• Flexibility to work a varied schedule, including day and evening shifts, and some weekends.
• Excellent written and verbal communication skills, with the ability to read and write English clearly and concisely.
• Proficiency in Microsoft Office applications, including word processing, presentations, and spreadsheets.
• Strong time management, prioritization, and organizational skills.
• Analytical skills, with the ability to analyze data and make informed decisions.
• Teamwork and collaboration skills, with the ability to work effectively with cross-functional teams.

Preferred Qualifications:

We prefer candidates with:

• A bachelor's degree in business, communications, or a related field.
• Experience in the multifamily or real estate industry.
• Certifications in customer service, leadership, or a related field.

What We Offer

At blithequark, we're committed to supporting our teams and providing an exceptional work environment. Here are just a few of the benefits and perks we offer:

• Comprehensive benefits package, including health, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, tuition reimbursement, and more.
• Opportunities for growth and career advancement, with a focus on promotion from within.
• Associate recognition programs, including destination awards and 'blithequark's Very Best' recognition.
• A 20% discount on our incredible apartment homes.
• A culture built on purpose and our core values: A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Why Join blithequark?

At blithequark, we're passionate about creating a better way to live. We believe that our purpose-driven culture, commitment to diversity and inclusion, and focus on employee growth make us an exceptional place to work. Here are just a few reasons why you should consider joining our team:

• Opportunity to make a difference in the lives of our customers and residents.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities.
• Competitive compensation and benefits package.
• Flexible work arrangements, including hybrid and remote work options.

How to Apply

If you're a motivated and customer-focused leader looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. Please submit your resume and cover letter, and we'll be in touch to discuss this role further.

We're an equal opportunity employer and welcome applications from diverse candidates. We're committed to creating an inclusive and diverse work environment free of discrimination and harassment.