Experienced Hospice Patient Care Coordinator – Clinical and Management Support Specialist for Exceptional Patient Experience

Introduction to Intrepid USA

At Intrepid USA, we are driven by a vision that makes a difference in the lives of our patients and their families. As a top 10 national home healthcare company with a 50-year history of excellence, we are committed to providing affordable, personalized, patient and family-centered medical home healthcare, home hospice, private duty homecare, and independent living support services. Our approach is unique, with a culture driven by servant-based leadership, where our clinical teams are at the top and our CEO is at the bottom, supporting our organization. We believe in empowering our Care Centers to manage their local operations, clinical, and patient experience, allowing them to be embedded in the fabric of the communities they serve.

Job Overview

We are seeking an experienced Hospice Patient Care Coordinator to join our team in Pocomoke City, MD. As a Patient Care Coordinator, you will provide clinical and management support to the Clinical Nursing Supervisor, ensuring the quality and safe delivery of hospice care services. You will be responsible for the day-to-day clinical operation of the Hospice program, assisting with staffing and scheduling, admissions, and nursing visits as needed. If you are passionate about delivering exceptional patient care and have a strong clinical background, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide clinical and management support to the Clinical Nursing Supervisor to ensure quality and safe delivery of hospice care services
• Assist in efficient and effective utilization management in accordance with client needs, physician orders, and payer requirements
• Facilitate communication and coordination of care between clients, families, caregivers, physicians, and other service providers as necessary
• Assure efficient coordination of caregivers through case conferences and scheduling process as assigned
• Assist in monitoring patient records to ensure compliance with documentation requirements and program-specific rules for coverage and qualifying criteria
• Assist in the QA process of medical records as delegated
• Assume functions of Clinical Supervisor as required
• Provide orientation, training, or in-services to new hires and the care team to assure the quality and appropriateness of care provided
• Assist in the completion of annual competencies and on-site visits for clinical staff
• Participate in and assist in the completion of monthly and quarterly audits
• Facilitate the audit process for clinical and billing purposes to improve the efficient delivery of client care and to assure appropriate reimbursement for services rendered
• Perform comprehensive nursing care to patients, including skilled nursing visits, coordination of care, and establishing plans of care

Essential Qualifications

• Graduate of an accredited school of nursing
• Current Registered Nurse licensure (in good standing) in the state(s) of practice
• Current CPR certification
• Valid driver's license and automobile insurance
• Three (3) years of clinical experience required, consisting of a minimum of two (2) years of hospice experience and one (1) year of supervisory experience in a clinical setting

Preferred Qualifications

• Business coursework (business, finance, accounting, or human resources) preferred in addition to a nursing license
• Experience with EHR systems and their implementation/optimization in complex clinical settings
• Proficiency with federal, state, and governing agency regulations
• Participation in continued clinical and in-service education, as well as professional training required by law

Skills and Competencies

• Passion and commitment to clinical excellence, quality, and integrity
• Embracing and leading the patient care mission through providing an exceptional patient experience
• Positive attitude and ability to fit in as a collaborative team member for patient care
• Excellent interpersonal communication and patient/family engagement skills
• Commitment to clinical documentation excellence and quality, along with the ability to educate and inspire others
• High energy, focus, work ethic, motivation, and commitment to lifelong learning and growth
• Flexibility with diverse clients, cultures, and environments, allowing you to provide excellent care

Career Growth Opportunities and Learning Benefits

At Intrepid USA, we are committed to the growth and development of our team members. We offer a comprehensive online training system and modules for continuing education through Intrepid University, as well as opportunities for professional training and development. Our clinician-centric WellSky EHR system improves clinical documentation quality and patient care, and we provide a supportive environment for our team members to grow and thrive.

Work Environment and Company Culture

Our company culture is driven by servant-based leadership, where our clinical teams are at the top and our CEO is at the bottom, supporting our organization. We believe in empowering our Care Centers to manage their local operations, clinical, and patient experience, allowing them to be embedded in the fabric of the communities they serve. We offer a collaborative and supportive work environment, with a focus on delivering exceptional patient care and making a difference in the lives of our patients and their families.

Compensation, Perks, and Benefits

We offer a competitive salary for this position, as well as a range of benefits, including healthcare, dental, vision, pharmacy, Flexible Spending Account, Dependent Care Account, and 401K. We also provide supportive time away through PTO time and company-paid holidays, as well as mobile benefits access, 98.6 telemedicine access, health education library, and health cost estimator. Our team members also have access to company-paid Life Insurance up to $50K and AD&D insurance, with the option of additional affordable voluntary life and AD&D.

Conclusion

If you are a passionate and committed clinical professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Hospice Patient Care Coordinator at Intrepid USA, you will have the opportunity to make a difference in the lives of our patients and their families, while growing and developing your skills and career. Please submit your application today to join our team and be part of a company that is dedicated to delivering exceptional patient care and making a difference in the lives of others.