Customer Service Representative - National Remote Opportunity at blithequark

Transforming Healthcare through Exceptional Customer Service

At blithequark, we're on a mission to revolutionize the healthcare industry by providing innovative solutions that improve health outcomes and make a meaningful difference in people's lives. As a Customer Service Representative, you'll be at the forefront of this endeavor, working remotely from anywhere within the U.S. to deliver top-notch service to our customers.

About blithequark and the Role

blithequark is a global organization that harnesses the power of technology to aid in the delivery of care, helping millions of people live healthier lives. As a Customer Service Representative, you'll be part of a dynamic team that connects people with the care, pharmacy benefits, data, and resources they need to feel their best. You'll enjoy a culture that values diversity and inclusion, comprehensive benefits, and opportunities for career growth and development.

This full-time role is based on an anticipated schedule of 40 hours per week, Sunday through Saturday, with flexibility to work any of our 8-hour shift schedules during normal business hours (5:00 AM - 11:00 PM CST). You'll have the opportunity to make a real impact on the communities we serve while advancing health equity on a global scale.

Primary Responsibilities

• Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits, providing timely and effective solutions to their queries.
• Ask pertinent questions, listen actively, and document required information in our computer systems to ensure seamless issue resolution.
• Occasionally make outbound calls to customers for follow-ups, ensuring that their concerns are addressed and resolved.

What You'll Need to Succeed

Required Qualifications

• High School Diploma or equivalent (GED) OR 2 years of equivalent work experience.
• At least 1 year of customer service experience, including providing service over the phone.
• Familiarity with computer and Windows PC applications, with the ability to navigate and learn new and complex computer system applications.
• Basic knowledge of Microsoft Office, including Microsoft Word and Excel.
• Ability to attend 3-4 weeks of paid training with 100% attendance.
• Flexibility to work any of our 8-hour shift schedules during normal business hours, with occasional overtime as needed.

Preferred Qualifications

• Call Center experience, with a proven track record of delivering exceptional customer service.
• Experience with virtual learning environments and virtual working environments.
• Familiarity with digital platforms and systems, including web, chat, and email.
• Experience working in a healthcare or insurance environment, with knowledge of medical terminology, health plan documents, or benefit plan design.

Telecommuting Requirements

As a remote Customer Service Representative, you'll need to meet certain telecommuting requirements to ensure a productive and secure work environment. These include:

• Maintaining the security and confidentiality of company-sensitive documents.
• Establishing a dedicated work area that's separate from other living areas and provides information privacy.
• Having a reliable high-speed internet connection, either through a UnitedHealth Group-approved provider or an existing service.
• Connecting directly to the internet via a hard wire (either directly to a modem or router).

Soft Skills and Competencies

To excel in this role, you'll need to possess certain soft skills and competencies, including:

• The ability to work in a fast-paced environment, handling a minimum of 50 calls daily.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and colleagues.
• A customer-centric approach, with a focus on delivering exceptional service and resolving issues efficiently.

Physical and Work Environment

As a Customer Service Representative, you'll be required to:

• Frequent speaking, listening using a headset, sitting, and using hands/fingers across a keyboard or mouse.
• Work for long periods at a computer, with the ability to maintain focus and productivity.

Compensation and Benefits

At blithequark, we offer a comprehensive compensation package that includes:

• A competitive hourly rate ($16.00 - $28.27 per hour, depending on location and experience).
• A comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401k contribution (subject to eligibility requirements).

Career Growth and Development

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you'll have opportunities to:

• Develop your skills and expertise through comprehensive training and ongoing support.
• Advance to new roles within the organization, leveraging your experience and knowledge.
• Participate in career development programs and initiatives that support your long-term goals.

Join Our Team

If you're passionate about delivering exceptional customer service and making a meaningful difference in the healthcare industry, we encourage you to apply for this exciting opportunity at blithequark. As an Equal Employment Opportunity/Affirmative Action employer, we're committed to creating a diverse and inclusive work environment that values talent and promotes career growth.

Don't miss this chance to join our team and start Caring. Connecting. Growing together.