Senior Manager Self Service Engineering at blithequark - Transforming Customer Experience through Technical Excellence

Join blithequark, a Leader in the Aviation Industry, as a Senior Manager Self Service Engineering

blithequark is a renowned airline company known for its commitment to customer satisfaction and innovative approach to aviation services. As a key player in the industry, blithequark is now seeking an exceptional Senior Manager Self Service Engineering to lead its technical teams towards delivering outstanding customer experiences. If you're a tech-savvy professional with a passion for innovation and customer-centric solutions, this could be the opportunity you've been looking for.

About the Role

The Senior Manager Self Service Engineering at blithequark will be responsible for overseeing the technical aspects of customer support and self-service engineering. This role involves managing a team of engineers, driving technical innovation, and ensuring the delivery of high-quality products and services that meet customer needs. As a Senior Manager, you will play a critical role in shaping the technical vision of blithequark and contributing to its mission of providing exceptional customer experiences.

Key Responsibilities

• Manage a portfolio of products from conception to retirement, ensuring their technical excellence and alignment with business objectives.
• Lead and mentor a team of engineers, including Lead Engineers and Senior Engineers, to foster a culture of technical innovation and excellence.
• Collaborate with product management and marketing teams to develop the product vision and roadmap, ensuring that technical capabilities are aligned with business needs.
• Develop and maintain the technology roadmap for products within your area of responsibility, focusing on security, reliability, and scalability.
• Drive the development of policies, standards, and guidelines for building and supporting IT products, ensuring compliance with industry regulations and best practices.
• Oversee the creation and maintenance of financial and resource plans for your area of responsibility, ensuring effective budget management.
• Act as the escalation point for operational support to assigned portfolio applications, ensuring continuous availability and resolving complex technical issues.
• Manage production and non-production environments through change control management, ensuring minimal disruption to services.
• Ensure that work practices comply with all audit, security, and regulatory requirements, maintaining the highest standards of integrity and compliance.
• Collaborate with other Engineering Managers to ensure alignment and drive efficiencies across teams.
• Play a key role in driving and coaching direct and indirect team members to support their engagement, development, and progression within the IT division.

Essential Qualifications and Capabilities

To be considered for this role, you must have:

• A Bachelor's degree in a related discipline or demonstrated ability to perform the job requirements with a High School Diploma/GED and at least four (4) years of relevant experience.
• Hands-on experience with technologies such as Java, AngularJS, and NodeJS.
• Working knowledge of cloud computing platforms like Azure, GCP, or AWS.
• Availability for moderate short-term travel (up to 35%) and possession of valid travel documents.
• Ability to work flexible hours and be available for emergency response on short notice.
• Pass a pre-employment drug assessment and be legally eligible to work in the country where the position is located.
• Authorization to work in the US without requiring visa sponsorship.

Preferred Insights and Capabilities

While not mandatory, having the following qualifications will make you a more competitive candidate:

• Experience managing a budget and overseeing a full project or initiative, including presenting recommendations to senior leadership.
• In-depth knowledge of business capabilities and operations, including targets and strategies.
• Familiarity with blithequark's IT disciplines and interdependencies, and how they drive IT strategy.

What blithequark Offers

As a Senior Manager Self Service Engineering at blithequark, you will not only be joining a dynamic team but also gain access to a range of benefits and opportunities, including:

• A competitive salary of $25/Hour.
• Opportunities for career growth and professional development within a leading aviation company.
• A culture that values innovation, customer satisfaction, and teamwork.
• A flexible work environment that supports work-life balance.
• Access to cutting-edge technologies and training programs.

blithequark's Culture and Values

At blithequark, we pride ourselves on our culture and values that prioritize Safety, Caring, Integrity, Passion, and Fun. As a Crewmember, you are expected to embody these values and contribute to a positive and inclusive work environment. We are committed to maintaining a workplace where everyone feels valued, respected, and empowered to succeed.

Why Join blithequark?

Joining blithequark as a Senior Manager Self Service Engineering offers a unique opportunity to lead technical innovation, drive customer satisfaction, and grow your career within a dynamic and forward-thinking organization. If you're passionate about technology, customer experience, and teamwork, we encourage you to apply for this exciting role.

At blithequark, we're not just looking for professionals; we're looking for individuals who share our passion for excellence and customer satisfaction. If you're ready to take your career to the next level and be part of a team that is shaping the future of aviation, we look forward to your application.

How to Apply

If you're excited about this opportunity and believe you have what it takes to succeed as a Senior Manager Self Service Engineering at blithequark, please don't hesitate to apply. Your next career milestone awaits!