Remote Customer Support Representative - Part-Time/Full-Time - Work from Home at blithequark

Join the blithequark Team: Revolutionizing Financial Advice

At blithequark, we're on a mission to make financial advice accessible to everyone, not just the wealthy. We're a rapidly growing company that's changing the financial advisory landscape by working with top firms to deliver extraordinary service to a broader audience. Our customers win by getting better service, and our advisors win by growing their businesses. We're now seeking exceptional Remote Customer Support Representatives to join our growing team and help us deliver the best possible experience to our customers.

About Our Mission

blithequark is driven by a simple yet powerful mission: to democratize financial advice. We believe that everyone deserves access to expert financial guidance, regardless of their wealth or background. To achieve this, we partner with the best financial advisory firms to make it profitable for them to serve a wider audience. Our platform is designed to help advisors grow their businesses while delivering exceptional service to their clients. As a Customer Support Representative at blithequark, you'll play a critical role in ensuring that our customers get the most out of our platform.

Job Summary

We're looking for smart, high-energy Customer Support Representatives to join our remote-first team. As a Customer Support Representative, you'll be the face of blithequark to our customers, helping them navigate our platform and resolving any issues they may encounter. You'll become an expert in our platform, teaching financial advisors how to get the most out of it, and providing top-notch support to our customers. Both part-time and full-time roles are available, offering flexibility and opportunities for growth.

Key Responsibilities

• Provide exceptional customer support via phone, email, and chat, responding to customer inquiries and resolving issues in a timely and professional manner.
• Become an expert in the blithequark platform, staying up-to-date on new features and developments to effectively support our customers.
• Teach financial advisors how to get the most out of our platform, providing training and guidance to help them succeed.
• Troubleshoot issues and provide solutions to customers, working collaboratively with internal teams to resolve complex problems.
• Demonstrate strong problem-solving skills, using your instincts and judgment to resolve customer complaints and concerns.
• Work in a fast-paced, dynamic environment, handling multiple projects and priorities simultaneously.
• Maintain accurate records of customer interactions, providing feedback to improve our support processes and overall customer experience.

Essential Qualifications

• College graduate or equivalent experience.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas in a clear and concise manner.
• Strong problem-solving instincts, with the ability to think critically and outside the box.
• Comfortable with technology, able to learn new systems and tools quickly.
• Strong organizational skills, able to prioritize tasks and manage multiple projects simultaneously.

Preferred Qualifications

• Major in finance or business, or relevant work experience.
• Prior experience in customer support, particularly in the financial advisory or software industries.
• Knowledge of the financial advisory business, or a willingness to learn.
• Experience working with software products or platforms.

What You'll Gain

At blithequark, we're committed to helping our team members grow and succeed. As a Customer Support Representative, you'll have opportunities to develop your skills and expertise, working with a talented team of professionals who are passionate about delivering exceptional customer experiences. You'll gain:

• Valuable experience in customer support, with opportunities to develop your skills and expertise.
• A deep understanding of the financial advisory industry and the blithequark platform.
• Opportunities for career growth and advancement within the company.
• A flexible, remote work environment that allows you to work from anywhere.
• A collaborative, dynamic work culture that encourages innovation and teamwork.

Work Environment and Culture

At blithequark, we pride ourselves on our remote-first work culture, which allows our team members to work from anywhere. We believe that this flexibility is essential for achieving a great work-life balance and for attracting top talent from around the world. Our team is passionate, collaborative, and committed to delivering exceptional customer experiences. We're a profitable, seed-funded startup backed by investors who have funded successful companies like Mint.com, Dropbox, and Betterment.

Compensation and Benefits

We offer competitive compensation and benefits to our team members, including:

• A competitive salary or hourly rate.
• Opportunities for career growth and advancement.
• A comprehensive benefits package, including health, dental, and vision insurance.
• A flexible, remote work environment that allows you to work from anywhere.
• A collaborative, dynamic work culture that encourages innovation and teamwork.

How to Apply

If you're a motivated, customer-focused individual with a passion for delivering exceptional support experiences, we want to hear from you! To apply, please send us your resume and a short introduction telling us about your accomplishments and why you're a great fit for blithequark. We're an equal opportunity employer and value diversity at our company.

blithequark is committed to diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer experiences.

Join our team and help us revolutionize financial advice. Apply now to become a Remote Customer Support Representative at blithequark!