Experienced Full-Time Remote Customer Service Representative – Data Entry Specialist for blithequark

Introduction to blithequark

At blithequark, we are committed to making a positive impact on the lives of our customers and patients. As a leading healthcare, pharmacy, and retail company, we strive to create a better world through improved health and wellness. With a rich history of caring for communities, blithequark is proud to be a trusted local health destination, serving nearly 10 million customers every day. Our mission is to make more happy lives through better health, and we are dedicated to providing an exceptional omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology.

Job Overview

We are seeking an experienced and skilled Customer Service Representative – Data Entry Specialist to join our team at blithequark. As a remote worker, you will be responsible for performing data entry tasks, handling customer inquiries, and providing support to our pharmacists and patients. This is a full-time opportunity, offering a competitive salary of $27-$35 per hour, and the chance to work with a dynamic and growing company.

Key Responsibilities

• Utilize blithequark's data entry techniques and rules to process new patient enrollments by entering information into the appropriate system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing prescription information and interpret medical abbreviations (SIG codes).
• Resolve all data entry issues related to exceptions.
• Handle communication with patients (inbound calls, chats, messages) and resolve outbound calls to prescribers and patients as needed.
• Resolve Third-Party Rejections by inspecting, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
• Make phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.
• Provide support to pharmacists, both those in the office and those in different locations.
• Identify and communicate issues to senior-level staff as appropriate.

Essential Qualifications

• High School Diploma or GED.
• Basic level computer skills (e.g., start and shut down computer, use mouse to point and click, start and close programs, switch between applications, save files, print reports, and access information online).
• Basic web browser skills to include opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating back/forward/stop buttons, and completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Ability to communicate effectively in writing and verbally.
• Must be at least 18 years old.

Preferred Qualifications

• At least one year of pharmacy technician experience in a retail or call center environment.
• At least one and a half years of experience as a pharmacy technician with a certification/registration by the state as granted by the state Board of Pharmacy or nationally recognized certification organization.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Fluency in Spanish and English.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative – Data Entry Specialist, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer a range of training and development programs, including on-the-job training, mentorship, and career advancement opportunities.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in creating a work environment that is supportive, collaborative, and respectful of all employees. As a remote worker, you will be part of a virtual team that is committed to delivering exceptional customer service and support. We offer a range of benefits, including flexible working hours, competitive salary and benefits package, and opportunities for career advancement.

Compensation, Perks, and Benefits

We offer a competitive salary of $27-$35 per hour, as well as a range of benefits, including health insurance, retirement savings plan, and paid time off. We also offer a range of perks, including flexible working hours, remote work options, and opportunities for career advancement.

Conclusion

If you are a motivated and skilled customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative – Data Entry Specialist, you will be part of a dynamic and growing company that is committed to making a positive impact on the lives of our customers and patients. Apply now to join our team and start your journey with blithequark!