Experienced Full Stack Online Chat Specialist – Customer Support and Engagement at Blithequark

Join the Blithequark Team as an Online Chat Specialist and Elevate Customer Experience

Blithequark is a dynamic and growing company seeking a highly motivated and enthusiastic Online Chat Specialist to join our team. As a key member of our customer support team, you will be responsible for engaging with site visitors, responding to their queries, and providing top-notch service in real-time. If you're a skilled problem solver with excellent communication skills and a passion for delivering exceptional customer experiences, we want to hear from you!

About Blithequark and the Industry

Blithequark operates in the fast-paced world of customer support and engagement, helping businesses connect with their clients and deliver outstanding experiences. Our team is dedicated to providing innovative solutions and exceptional service, and we're looking for talented individuals like you to join our mission. As an Online Chat Specialist at Blithequark, you'll be at the forefront of customer interaction, using online chat software to engage with visitors and provide personalized support.

Key Responsibilities

• Respond to Incoming Customer Live Chats: Address website navigation issues, service questions, and general client concerns in a timely and professional manner.
• Evaluate Customer Interactions: Assess customer needs and elevate issues to the Online Chat Manager when necessary to ensure seamless resolution.
• Build Relationships with New Customers: Engage with visitors to understand their needs and provide personalized support to foster long-term relationships.
• Provide Accurate and Concise Responses: Respond to customer questions, inquiries, requests, and problems in a clear and concise manner.
• Promote Client Products and Services: Showcase client offerings and encourage customers to explore their solutions.
• Maintain High Standards: Consistently achieve established standards of the position and strive for excellence in customer support.
• Project a Positive and Professional Image: Represent Blithequark and our clients with a positive and professional demeanor in all interactions.
• Administrative Support: Provide support to the customer service team and assist with overflow work and other duties as needed.

Essential Qualifications

• Strong Work Ethic: Demonstrate the ability to work independently and as part of a larger team-oriented environment.
• PC Keyboarding and Internet Experience: Possess basic computer skills and experience with online applications.
• Excellent Communication Skills: Showcase strong written and verbal communication skills, including the ability to compose professional emails.
• Positive Attitude and Professional Demeanor: Display a positive and professional attitude in all interactions, with a focus on delivering exceptional customer experiences.
• Client-Facing Experience: Be well-acquainted with client-facing roles and able to navigate through various software applications.
• Basic Technical Skills: Possess basic technical skills, including the ability to navigate through smartphone and computer applications.

Preferred Qualifications

• Proficient Written and Verbal Communication Skills in English: Demonstrate fluency in English and excellent communication skills.
• Upbeat and Positive Personality: Showcase a kind, empathetic, and positive personality that aligns with Blithequark's values.

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to helping our team members grow and develop their skills. As an Online Chat Specialist, you'll have access to:

• Comprehensive Training Program: Participate in our comprehensive training program to develop your skills and knowledge.
• Mentorship and Coaching: Receive guidance and support from experienced team members and managers.
• Career Advancement Opportunities: Explore opportunities for career advancement and growth within the company.
• Reimbursement for Education and Professional Development: Take advantage of our reimbursement program for education and professional development.

Work Environment and Company Culture

Blithequark is a remote-friendly company that values flexibility and work-life balance. As an Online Chat Specialist, you'll have the opportunity to work from home and enjoy:

• Flexible Work Arrangements: Work from home and enjoy a flexible schedule that suits your needs.
• Collaborative and Supportive Team: Join a team that's collaborative, supportive, and passionate about delivering exceptional customer experiences.
• Company Equity Program: Participate in our company equity program and share in our success.
• Comprehensive Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, life, and vision insurance, unlimited paid time off, paid family leave, short-term disability, and a 401k plan.

Compensation and Perks

We offer a competitive compensation package and perks that include:

• Competitive Salary: Earn a competitive salary that reflects your skills and experience.
• Unlimited Paid Time Off: Enjoy unlimited paid time off and take breaks whenever you need them.
• Paid Family Leave: Take advantage of our paid family leave policy and spend quality time with your loved ones.
• Employee Assistance Program: Access our employee assistance program and receive support when you need it.

Conclusion

If you're a motivated and enthusiastic individual with a passion for delivering exceptional customer experiences, we want to hear from you. Join Blithequark as an Online Chat Specialist and take the first step towards a rewarding and challenging career. Apply now and become a part of our dynamic team!