Experienced Full-Time Customer Care Resolution Coordinator - Remote Work Opportunity with blithequark

Join the blithequark Team: Delivering Exceptional Customer Experiences from the Comfort of Your Own Home

blithequark is a leading organization dedicated to providing top-notch service to customers, stores, and associates through various channels, including phone, chat, and email. We're seeking highly skilled and customer-centric individuals to join our team as Customer Care Resolution Coordinators. As a part of our team, you'll have the opportunity to work from home and provide exceptional service to our valued customers while enjoying a fulfilling and rewarding career.

About blithequark and Our Industry

blithequark operates in the retail industry, focusing on delivering outstanding customer experiences through our contact center. Our team handles a high volume of contacts, with over 6 million interactions per year, and we're committed to driving results in a fast-paced and dynamic environment. We're passionate about fostering a diverse and inclusive workplace where all employees feel valued and have the opportunity to reach their full potential.

Job Summary

As a Customer Care Resolution Coordinator at blithequark, you'll be responsible for taking a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues. You'll communicate professionally in a conversational manner, utilizing all available resources to ensure customer satisfaction. To succeed in this role, you'll need to be punctual, reliable, and dedicated to making a difference.

Key Responsibilities:

• Respond to a high volume of incoming calls, chats, and emails from customers, stores, and associates
• Navigate multiple systems to aid in answering questions and resolving issues
• Communicate professionally in a conversational manner to ensure customer satisfaction
• Utilize all available resources to resolve customer issues efficiently
• Meet productivity and performance metrics in a fast-paced and dynamic environment
• Collaborate with team members to achieve shared goals and objectives
• Participate in ongoing training and development to enhance skills and knowledge

Essential Qualifications:

• High school diploma or GED required
• Customer service experience in a call center or similar environment
• Proficient with Microsoft Office programs (Outlook, Word)
• Must type a minimum of 25 WPM
• Successful completion of mandatory training

Preferred Qualifications:

• Previous experience in a remote work environment
• Familiarity with customer relationship management (CRM) software
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills

Skills and Competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced and dynamic environment
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to the growth and development of our associates. We offer various training programs, career advancement opportunities, and recognition for outstanding performance. Our team is highly engaged, and we pride ourselves on exceeding customer expectations and building relationships.

Work Environment and Company Culture:

blithequark is a remote-friendly organization that offers a flexible work environment. We prioritize work-life balance and provide opportunities for our associates to grow and develop in their careers. Our company culture is built on the principles of diversity, inclusion, and respect.

Compensation, Perks, and Benefits:

We offer a competitive hourly rate of $15.00, along with a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• 401(k) matching
• Stock Purchase Plan
• Annual Performance Bonus
• Store Discount Card
• Education Assistance
• Paid time off

Work Schedule:

We provide 24/7 customer care with a variety of shift opportunities, including:

• 10-hour shift
• 8-hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Monday to Friday and weekend availability

How to Apply:

If you're a motivated and customer-centric individual looking for a rewarding career opportunity, we encourage you to apply to join our team at blithequark. Please submit your application through our website, and we'll be in touch with you soon.

Don't miss this opportunity to be part of a dynamic team and make a difference in the lives of our customers. Apply now and start your journey with blithequark!