Experienced Senior Customer Service Representative – Remote Work Opportunity in Health Care Industry

Introduction to CVS Health

At CVS Health, we are driven by a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. As a leading health care company, we are dedicated to making a positive impact on the lives of our customers, patients, and communities. Our Heart At Work Behaviors support this purpose, empowering every employee to feel valued and motivated by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions.

Job Overview

We are seeking a reliable and skilled Senior Customer Service Representative to join our team in a remote work capacity. Based in the Central Time Zone, this position offers a prime opportunity for professional and personal growth. As a Senior Customer Service Representative, you will play a critical role in handling customer service inquiries and problems via telephone, internet, or written correspondence. Your strong communication skills, medical terminology knowledge, and experience working in a production environment will enable you to provide exceptional service to our customers.

Key Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits, and eligibility, PPO participation, and other related topics
• Maintain department-established performance metrics at a meets or exceeds expectations level
• Work collaboratively as a team and apply the Aetna Core Values in day-to-day operations
• Create a differentiated service experience by demonstrating service discipline, handling service challenges, and providing solutions to constituent needs
• Work across boundaries to ensure seamless communication and resolution of customer inquiries

Qualifications and Requirements

To be successful in this role, you will need to possess the following essential qualifications:

• Call center experience and medical terminology/insurance knowledge
• Experience working in a production environment
• Computer savvy with excellent multi-tasking skills
• Results-oriented and self-motivated with a strong work ethic
• High school diploma or equivalent required

Preferred qualifications include experience working in a customer-facing role, excellent communication and problem-solving skills, and the ability to work in a fast-paced environment.

Skills and Competencies

To excel in this role, you will need to demonstrate the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and ability to maintain accuracy
• Ability to work collaboratively as a team and build strong relationships with colleagues and customers

Career Growth Opportunities and Learning Benefits

At CVS Health, we are committed to supporting the growth and development of our employees. As a Senior Customer Service Representative, you will have access to a range of training and development programs, including:

• Comprehensive training program to develop your skills and knowledge
• Ongoing coaching and feedback to support your growth and development
• Opportunities for advancement and career progression within the company
• Access to a range of online courses and training programs to support your continued learning and development

Work Environment and Company Culture

At CVS Health, we are proud of our company culture and the values that guide our behavior. Our employees are self-disciplined, hardworking, curious, trustworthy, humble, and truthful. We make choices according to what is best for the team, and we live for opportunities to collaborate and make a difference. As a Senior Customer Service Representative, you will be part of a dynamic and supportive team that is committed to delivering exceptional customer service and making a positive impact on the lives of our customers.

Compensation, Perks, and Benefits

We offer a competitive salary range of $18.50 - $35.29 per hour, depending on experience and qualifications. In addition to your compensation, you will also be eligible for a range of benefits, including:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Term life insurance plan
• Short-term and long-term disability benefits
• Paid Time Off (PTO) or vacation pay
• Paid holidays throughout the calendar year

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Senior Customer Service Representative at CVS Health, you will be part of a dynamic and supportive team that is committed to making a positive impact on the lives of our customers. Don't miss out on this opportunity to join a leading health care company and take the first step towards a rewarding new role. Apply now and seize the chance to make a significant impact in the lives of our customers.

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